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Supervisor Job Vacancy in UAE Dubai

Posted date [2024-11-02]   (ID: 32424)
Gulf and UAE company jobs
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Manage business operations in their assigned area to run smoothly. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations.

Job Description:
Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
Provide detailed information about plan features, benefits, and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
Supervising the daily Store operations.
Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
Manage staff performance, monitoring the ongoing work.
Responsible for all KPIs vs target for the Store as per set benchmarks.
Train the employees to work efficiently to ensure smooth and continuous operations.
Ensuring that business goals achievements, deadlines and performance standards are met.
Compliance management, daily/monthly reporting as per format
Ensuring that the employees are following safe work practices and company standards.
Set targets for team, Assess the work performance and identify areas of improvement and do OTJ training.
Job Title Supervisor
Job Description Manage business operations in their assigned area to run smoothly. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations.

Job Description:
Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
Provide detailed information about plan features, benefits, and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
Supervising the daily Store operations.
Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
Manage staff performance, monitoring the ongoing work.
Responsible for all KPIs vs target for the Store as per set benchmarks.
Train the employees to work efficiently to ensure smooth and continuous operations.
Ensuring that business goals achievements, deadlines and performance standards are met.
Compliance management, daily/monthly reporting as per format
Ensuring that the employees are following safe work practices and company standards.
Set targets for team, Assess the work performance and identify areas of improvement and do OTJ training.
Post Details
Job Start Date 1970-01-01
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Telecommunications
Job Function Job Functions -> Telecom Administration Management
Employers Details
Company Sharaf DG
Contact Person
Designation
Telephone +971600502034
Email sharafdg(at)gmail.com




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