ICQA Supervisor - Fulfillment Operations
Posted date [2026-08-03]
(ID: 48961)
 |
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Job Description and Requirements
ICQA Supervisor - Fulfillment OperationsJob Snapshot
Role: ICQA Supervisor - Fulfillment Operations
Location: Dubai, United Arab Emirates
Industry: Warehousing
Function: Inventory Management
Experience: Relevant industrial, manufacturing or warehouse experience preferred
Job Type: Full-time
Position Overview
The ICQA Supervisor - Fulfillment Operations role in Dubai, United Arab Emirates, is a frontline leadership opportunity within the Warehousing industry. Amazon is hiring a supervisor to manage daily fulfilment activities, strengthen inventory control and quality assurance, and guide associates working across Inbound or Outbound functions.
This position requires balanced ownership of safety, quality, productivity and team experience. The supervisor will use operational data to identify improvement opportunities while coaching associates, managing attendance and coordinating resources with supporting departments.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Warehousing
Function: Inventory Management
Salary: AED 7000-11000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer
with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Company: Q-Express Documents Transport - G25
Job ID: A10488237
Role Context
Inventory Control and Quality Assurance supports the accuracy and reliability of fulfilment-center operations. The ICQA Supervisor will protect this standard by monitoring processes, investigating performance gaps and helping associates follow established operating procedures.
Daily priorities may shift between safety briefings, production analysis, attendance management, associate coaching and incident documentation. The position also contributes to longer-term operational planning by sharing findings, recommendations and successful practices with management and other shifts.
Key Responsibilities
The supervisor will maintain day-to-day operational control while creating an environment based on teamwork, communication and shared accountability.
* Supervise Inbound or Outbound fulfilment-center operations.
* Maintain accountability for safety, quality, productivity and associate experience.
* Establish clear departmental targets and communicate daily expectations.
* Identify individual and team training requirements.
* Coach associates and provide ongoing performance support.
* Monitor attendance and respond appropriately to absence concerns.
* Track production metrics and investigate performance variations.
* Use operational data to develop continuous improvement strategies.
* Present results, risks and recommendations to management.
* Conduct team safety briefings and reinforce safe working practices.
* Document incidents accurately and support corrective actions.
* Review timecards and help resolve attendance-record discrepancies.
* Share effective working practices across departments and shifts.
* Partner with HR, Facilities, Safety and IT to obtain project resources.
* Balance urgent operational demands with longer-term improvement plans.
Ideal Profile
The preferred candidate is a visible and supportive supervisor who can maintain standards without losing sight of the team’s development. They should be comfortable interpreting data, addressing performance issues and coordinating with several internal departments.
* High school diploma or higher qualification.
* Working knowledge of Microsoft Excel.
* Relevant experience in a warehouse, industrial or manufacturing environment is preferred.
* Ability to supervise associates in a high-volume operation.
* Confidence managing attendance, performance and training needs.
* Strong awareness of workplace safety and operational quality.
* Capacity to communicate expectations and recommendations clearly.
* Willingness to work across Inbound or Outbound functions as required.
Skills Set
* Inventory control
* Quality assurance
* Fulfilment-center operations
* Inbound and Outbound processes
* Microsoft Excel
* Production metric analysis
* Associate supervision
* Performance coaching
* Attendance management
* Safety briefings
* Incident documentation
* Timecard review
* Continuous improvement
* Cross-functional coordination
Why Join Us
This role provides direct responsibility for the accuracy, productivity and working culture of a major fulfilment operation. It offers practical experience in data-led decision-making, associate development and cross-functional project delivery within Amazon’s logistics network.
The position can also build a strong foundation for progression into broader fulfilment and operations management roles. Amazon promotes an inclusive workplace and supports eligible candidates who require reasonable accommodations during recruitment, onboarding or employment.
About the Company
Amazon is a global technology and e-commerce organization supported by an extensive fulfilment and delivery network. Its fulfilment centers combine people, processes and technology to prepare customer orders safely, accurately and efficiently. Q-Express Documents Transport - G25 is the employing entity listed for this Dubai vacancy.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Company: Q-Express Documents Transport - G25
Job ID: A10488237
Role Context
Inventory Control and Quality Assurance supports the accuracy and reliability of fulfilment-center operations. The ICQA Supervisor will protect this standard by monitoring processes, investigating performance gaps and helping associates follow established operating procedures.
Daily priorities may shift between safety briefings, production analysis, attendance management, associate coaching and incident documentation. The position also contributes to longer-term operational planning by sharing findings, recommendations and successful practices with management and other shifts.
Key Responsibilities
The supervisor will maintain day-to-day operational control while creating an environment based on teamwork, communication and shared accountability.
* Supervise Inbound or Outbound fulfilment-center operations.
* Maintain accountability for safety, quality, productivity and associate experience.
* Establish clear departmental targets and communicate daily expectations.
* Identify individual and team training requirements.
* Coach associates and provide ongoing performance support.
* Monitor attendance and respond appropriately to absence concerns.
* Track production metrics and investigate performance variations.
* Use operational data to develop continuous improvement strategies.
* Present results, risks and recommendations to management.
* Conduct team safety briefings and reinforce safe working practices.
* Document incidents accurately and support corrective actions.
* Review timecards and help resolve attendance-record discrepancies.
* Share effective working practices across departments and shifts.
* Partner with HR, Facilities, Safety and IT to obtain project resources.
* Balance urgent operational demands with longer-term improvement plans.
Ideal Profile
The preferred candidate is a visible and supportive supervisor who can maintain standards without losing sight of the team’s development. They should be comfortable interpreting data, addressing performance issues and coordinating with several internal departments.
* High school diploma or higher qualification.
* Working knowledge of Microsoft Excel.
* Relevant experience in a warehouse, industrial or manufacturing environment is preferred.
* Ability to supervise associates in a high-volume operation.
* Confidence managing attendance, performance and training needs.
* Strong awareness of workplace safety and operational quality.
* Capacity to communicate expectations and recommendations clearly.
* Willingness to work across Inbound or Outbound functions as required.
Skills Set
* Inventory control
* Quality assurance
* Fulfilment-center operations
* Inbound and Outbound processes
* Microsoft Excel
* Production metric analysis
* Associate supervision
* Performance coaching
* Attendance management
* Safety briefings
* Incident documentation
* Timecard review
* Continuous improvement
* Cross-functional coordination
Why Join Us
This role provides direct responsibility for the accuracy, productivity and working culture of a major fulfilment operation. It offers practical experience in data-led decision-making, associate development and cross-functional project delivery within Amazon’s logistics network.
The position can also build a strong foundation for progression into broader fulfilment and operations management roles. Amazon promotes an inclusive workplace and supports eligible candidates who require reasonable accommodations during recruitment, onboarding or employment.
About the Company
Amazon is a global technology and e-commerce organization supported by an extensive fulfilment and delivery network. Its fulfilment centers combine people, processes and technology to prepare customer orders safely, accurately and efficiently. Q-Express Documents Transport - G25 is the employing entity listed for this Dubai vacancy.
