Customer Service Representative Call Center Job Vacancy in UAE
Posted date [2024-01-14]
(ID: 30005)
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Responsibilities:
- Respond to customer inquiries through various channels, including phone, email, and chat.
- Provide exceptional customer service by addressing and resolving customer concerns and issues.
- Assist customers in navigating products, services, and resolving inquiries promptly.
- Maintain a positive and professional attitude in all customer interactions.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other team members to ensure a seamless customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies.
- Receive and resolve queries and complaints and communicate resolution to customers
- Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
- Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
- Support local marketing in different customer contacting initiatives such as campaigns.
056-1375040
052-4469567
advanceecolimitedllc
gmail.com
- Respond to customer inquiries through various channels, including phone, email, and chat.
- Provide exceptional customer service by addressing and resolving customer concerns and issues.
- Assist customers in navigating products, services, and resolving inquiries promptly.
- Maintain a positive and professional attitude in all customer interactions.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other team members to ensure a seamless customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies.
- Receive and resolve queries and complaints and communicate resolution to customers
- Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
- Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
- Support local marketing in different customer contacting initiatives such as campaigns.
056-1375040
052-4469567
advanceecolimitedllc
gmail.com
