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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Guest Service Agent
Step into a vibrant role as a Guest Service Agent at Mövenpick Hotel Jumeirah Beach, Dubai, where you will be the first point of contact for guests, ensuring an exceptional and memorable experience. In this dynamic role, you will manage check-in and check-out processes, handle guest inquiries, and coordinate with various departments to exceed guest expectations. This opportunity is perfect for individuals passionate about hospitality and dedicated to delivering top-notch customer service.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Front Desk Operations
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor, creating a positive first impression.
- Assist guests with check-in and check-out processes, ensuring a seamless and efficient experience.
- Take the initiative to add a personalized touch to guest interactions, enhancing their overall stay.
- Handle guest inquiries, requests, and complaints promptly and courteously, ensuring satisfaction.
- Coordinate with other departments, including housekeeping, maintenance, and concierge services, to meet guest needs.
- Process payments and maintain accurate records of guest transactions, including foreign exchange transactions.
- Manage cashiering duties, night audits tasks, and settlement processes upon guest departure.
- Adhere to hotel policies and procedures, ensuring compliance with safety and security protocols.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Maintain a positive and professional appearance, upholding the brand\'s high standards of hospitality.
Requirements:
Education and Experience:
- Minimum of 1-2 years of experience in a similar role within a 5-star hotel.
- Exceptional customer service and communication skills with a friendly and approachable attitude.
- Ability to multitask, remain calm under pressure, and effectively handle guest concerns.
- Experience with Opera software is a plus.
- Multilingual abilities are an advantage, especially proficiency in English and Arabic.
- Strong attention to detail and accuracy in handling financial transactions.
- Professional appearance and the ability to maintain a polished demeanor at all times.
- Team-oriented mindset with excellent interpersonal skills and the ability to collaborate effectively.
- Flexibility to work in shifts, including weekends and public holidays.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are committed to catering to all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
Step into a vibrant role as a Guest Service Agent at Mövenpick Hotel Jumeirah Beach, Dubai, where you will be the first point of contact for guests, ensuring an exceptional and memorable experience. In this dynamic role, you will manage check-in and check-out processes, handle guest inquiries, and coordinate with various departments to exceed guest expectations. This opportunity is perfect for individuals passionate about hospitality and dedicated to delivering top-notch customer service.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Front Desk Operations
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor, creating a positive first impression.
- Assist guests with check-in and check-out processes, ensuring a seamless and efficient experience.
- Take the initiative to add a personalized touch to guest interactions, enhancing their overall stay.
- Handle guest inquiries, requests, and complaints promptly and courteously, ensuring satisfaction.
- Coordinate with other departments, including housekeeping, maintenance, and concierge services, to meet guest needs.
- Process payments and maintain accurate records of guest transactions, including foreign exchange transactions.
- Manage cashiering duties, night audits tasks, and settlement processes upon guest departure.
- Adhere to hotel policies and procedures, ensuring compliance with safety and security protocols.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Maintain a positive and professional appearance, upholding the brand\'s high standards of hospitality.
Requirements:
Education and Experience:
- Minimum of 1-2 years of experience in a similar role within a 5-star hotel.
- Exceptional customer service and communication skills with a friendly and approachable attitude.
- Ability to multitask, remain calm under pressure, and effectively handle guest concerns.
- Experience with Opera software is a plus.
- Multilingual abilities are an advantage, especially proficiency in English and Arabic.
- Strong attention to detail and accuracy in handling financial transactions.
- Professional appearance and the ability to maintain a polished demeanor at all times.
- Team-oriented mindset with excellent interpersonal skills and the ability to collaborate effectively.
- Flexibility to work in shifts, including weekends and public holidays.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are committed to catering to all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
