Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry?s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests.Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.
Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection?s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.
Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.
The First Collection echoes the city?s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world?s most exciting metropolis.
Job Description
Learning & Development
Conduct all Training Needs Analysis for the Hotel ? Establishing core competencies required for key positions and identify/develop training programs for all development needs.
Establish and drive a high level of Leadership strength and competence through training/seminars/ resources.
Establish a departmental trainer platform to drive effectiveness in the delivery of training programs and recommendation for improvement.
Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities.
Create a talent pool of high potentials within the business from the Annual Performance Appraisals.
Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals.
Develop a network with other L&D professionals to learn best practices and establish game-changers to the business.
Manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory training and assessments.
Support and establish a learning culture within the hotel.
Quality Assurance
Review and analyze hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
Participate in the daily Operations meeting.
Lead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis ? monitor improvements and communicate progress).
Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experience.
Develop and conduct service quality and brand standards audits.
Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
Lead and support departments in the annual quality evaluation audit.
Takes necessary actions post quality evaluation audit and guest experience evaluation.
Desired Skill & Expertise
At least 3 years of experience working in a similar role within the hospitality industry.
You should be enthusiastic, spontaneous, & emphatic.
Strong interpersonal skills and excellent command of written and spoken English.
Should be result-oriented and self-motivated along with a positive attitude.
Able to think laterally and display a high level of integrity.
Able to impact and influence others.
Strong team player, enthusiastic and flexible.
Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection?s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.
Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.
The First Collection echoes the city?s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world?s most exciting metropolis.
Job Description
Learning & Development
Conduct all Training Needs Analysis for the Hotel ? Establishing core competencies required for key positions and identify/develop training programs for all development needs.
Establish and drive a high level of Leadership strength and competence through training/seminars/ resources.
Establish a departmental trainer platform to drive effectiveness in the delivery of training programs and recommendation for improvement.
Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities.
Create a talent pool of high potentials within the business from the Annual Performance Appraisals.
Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals.
Develop a network with other L&D professionals to learn best practices and establish game-changers to the business.
Manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory training and assessments.
Support and establish a learning culture within the hotel.
Quality Assurance
Review and analyze hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
Participate in the daily Operations meeting.
Lead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis ? monitor improvements and communicate progress).
Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experience.
Develop and conduct service quality and brand standards audits.
Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
Lead and support departments in the annual quality evaluation audit.
Takes necessary actions post quality evaluation audit and guest experience evaluation.
Desired Skill & Expertise
At least 3 years of experience working in a similar role within the hospitality industry.
You should be enthusiastic, spontaneous, & emphatic.
Strong interpersonal skills and excellent command of written and spoken English.
Should be result-oriented and self-motivated along with a positive attitude.
Able to think laterally and display a high level of integrity.
Able to impact and influence others.
Strong team player, enthusiastic and flexible.
