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As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals.

Responsibilities
You will be required to facilitate expediting resolutions to customer issues, and manage escalations by effectively communicating & reporting using internal tools with customers and internal stakeholders on escalations.
You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in the development of effective management skills.
You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.
Your team is likely to be comprised primarily of technical professionals.
Frequent (Weekly) interaction with immediate manager discussing Organization KPI Scorecard and goals, including steps taken to meet organization objectives.
Weekly interface calls between Support & Development teams discussing critical/aging issues. Interface between customer and Oracle Engineering (Development) teams for customer escalations.
Be able to collaboratively work in a team environment and lead teams where multiple players contribute to problem resolution.
Provide technical direction to team members to resolve technical issues.
Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction.
Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in users manuals.
Continually improve all aspects of the professional development of the team, both from technical and service delivery

Job Title Database Product Support Manager High Availability Job Description As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals. Responsibilities You will be required to facilitate expediting resolutions to customer issues, and manage escalations by effectively communicating & reporting using internal tools with customers and internal stakeholders on escalations. You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in the development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical professionals. Frequent (Weekly) interaction with immediate manager discussing Organization KPI Scorecard and goals, including steps taken to meet organization objectives. Weekly interface calls between Support & Development teams discussing critical/aging issues. Interface between customer and Oracle Engineering (Development) teams for customer escalations. Be able to collaboratively work in a team environment and lead teams where multiple players contribute to problem resolution. Provide technical direction to team members to resolve technical issues. Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction. Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in users manuals. Continually improve all aspects of the professional development of the team, both from technical and service delivery Post Details

Job Start Date 1970-01-01 Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> USA Location City USA

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Management Consulting Job Function Job Functions -> Management Employers Details Company Oracle Contact Person Designation Telephone +6565012200 Email salesinquiry_pkoracle.com