Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Front Office Manager
1) Occupational Summary:
The Manager of the Front Office - Aftermarket will be responsible for the management and coordination of all activities related to each active customer's spare parts ordering within the Safran Seats Customer Support & Services organization in the Singapore location. The Manager of the Front Office is responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The Manager is also responsible for coordinating with fellow managers within the department to ensure the timely and accurate delivery of all customer spare parts orders.
2) Duties and Responsibilities (essential functions):
A) Directs the activities of the Customer Service Spares, while ensuring that departmental budgets are adhered to. This includes, but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into Safran Seats Customer Support & Services MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others.
B) Creates an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department.
C) Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
D) Manages and develops all team members to ensure customer satisfaction and balanced workloads.
E) Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff.
F) Acts as the escalation point between the customer and Safran Seats Services, and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary.
G) Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time.
H) Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics.
I) Will be responsible to attend customer meetings as requested
J) Performs other duties as assigned.
1) Occupational Summary:
The Manager of the Front Office - Aftermarket will be responsible for the management and coordination of all activities related to each active customer's spare parts ordering within the Safran Seats Customer Support & Services organization in the Singapore location. The Manager of the Front Office is responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The Manager is also responsible for coordinating with fellow managers within the department to ensure the timely and accurate delivery of all customer spare parts orders.
2) Duties and Responsibilities (essential functions):
A) Directs the activities of the Customer Service Spares, while ensuring that departmental budgets are adhered to. This includes, but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into Safran Seats Customer Support & Services MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others.
B) Creates an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department.
C) Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
D) Manages and develops all team members to ensure customer satisfaction and balanced workloads.
E) Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff.
F) Acts as the escalation point between the customer and Safran Seats Services, and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary.
G) Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time.
H) Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics.
I) Will be responsible to attend customer meetings as requested
J) Performs other duties as assigned.
