Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Job Description
Are you looking for new challenges? Are you interested in a multidisciplinary leadership position? Join us! Within Safran Seats Customer Support & Services, the Aftermarket Program & Customer Support Manager reports to the Senior Program Manager of the Middle-East/Africa/India region.
He/she is responsible for the following activities for their clients' portfolio:
- Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include:
- Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments.
- Determine and monitor key performance indicators (KPIs) related to budget, warranty, and customer satisfaction.
- Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives.
- Develop and maintain relationships with assigned customers, distributors, partners, and other Safran companies in the region.
- Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio.
- Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio.
- Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio.
- Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio.
- Continuously develop aftermarket program standards as part of continuous improvement efforts.
Complementary Description
Contribute to the identification of sales opportunities in the region to achieve forecasts and set objectives.
Job Requirements
Required Skills :
- Customer oriented
- Ability to create strong relationships with their clients
- Ability to work in multicultural environments
- Knowledge of program/project/contract management
- Proven ability to manage complex projects
- Able to communicate clearly and concisely
- Able to climb at the right time and at the right level
- Able to make decisions/solve problems
- Have a good team spirit
- Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations
- Ability to analyze a complex problem, summarize it and find solutions
- Perseverant and resilient
- Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset
Are you looking for new challenges? Are you interested in a multidisciplinary leadership position? Join us! Within Safran Seats Customer Support & Services, the Aftermarket Program & Customer Support Manager reports to the Senior Program Manager of the Middle-East/Africa/India region.
He/she is responsible for the following activities for their clients' portfolio:
- Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include:
- Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments.
- Determine and monitor key performance indicators (KPIs) related to budget, warranty, and customer satisfaction.
- Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives.
- Develop and maintain relationships with assigned customers, distributors, partners, and other Safran companies in the region.
- Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio.
- Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio.
- Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio.
- Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio.
- Continuously develop aftermarket program standards as part of continuous improvement efforts.
Complementary Description
Contribute to the identification of sales opportunities in the region to achieve forecasts and set objectives.
Job Requirements
Required Skills :
- Customer oriented
- Ability to create strong relationships with their clients
- Ability to work in multicultural environments
- Knowledge of program/project/contract management
- Proven ability to manage complex projects
- Able to communicate clearly and concisely
- Able to climb at the right time and at the right level
- Able to make decisions/solve problems
- Have a good team spirit
- Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations
- Ability to analyze a complex problem, summarize it and find solutions
- Perseverant and resilient
- Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset
