Key Responsibilities:
Personalized Guest Services:
Establish a personal connection with guests, understanding their preferences and anticipating their needs.
Provide a range of personalized services, including unpacking and packing assistance, arranging reservations, and coordinating special requests.
Room Preparation:
Ensure that guest rooms are impeccably prepared and maintained according to the highest standards.
Oversee room amenities, ensuring they are customized based on guest preferences.
Dining and Beverage Services:
Coordinate in-room dining experiences, including personalized menu recommendations and setup.
Assist with private dining arrangements and special celebrations.
Concierge Services:
Act as a personal concierge, providing information about local attractions, events, and activities.
Arrange transportation, tours, and any other services requested by the guest.
Communication and Coordination:
Maintain open communication with other departments to ensure seamless service delivery.
Collaborate with housekeeping, kitchen, and front office to fulfill guest requests.
Guest Relations:
Establish and maintain strong relationships with guests, ensuring their satisfaction throughout their stay.
Handle any guest concerns or issues with discretion and efficiency.
Special Occasions:
Assist in planning and executing special events and celebrations for guests.
Coordinate with other departments to ensure the success of these events.