Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Who we are looking for:
The Senior Vice President of Commerce serves as agency leader for achieving the department's strategic objectives and making significant, defined contributions to the overall agency's business goals. He or she is responsible for driving departmental excellence and success in the areas of client engagement, staffing, training and development, account assessments, and execution, financial management, and intra-agency relationships.
The SVP is focused on enablement of capabilities in the areas of Marketing Excellence, Ownership, Intelligence, and Innovation. They are responsible for identifying any potential deficiencies in agency capabilities and working to remedy those deficiencies. He/she regularly demonstrates leadership and initiative in working with the department and agency leadership team, Executive Business Leads, and Account Management team leaders to enhance the overall focus on and excellence in client relationships and business operations. The overarching goal is to ensure a best-in-class client engagement practice, across all VML clients and locations, with consistent and sustainable practices that deliver repeatable, high-quality deliverables, a high level of client satisfaction, business growth, and a defined career path for the client engagement team.
Ensure that VML's Account Management vision and strategic planning is being executed at scale across the agency to meet business objectives while growing capabilities and talent over the long term. In partnership with their other SVP's, they are responsible and accountable for the success of the department. The idea is that someone looking at an SVP level wants experience in running an agency from a strategic and operational perspective.
Responsibilities
Accountable for ensuring that the client engagement team is enabled to consistently deliver Marketing Excellence, Ownership, Intelligent and Innovative solutions as core agency capabilities.
Responsible for business ownership over a defined book of business, including team mix, talent, relationships, enablement, and growth
Responsible for transparent communication of the business to all audiences: internal, external, and clients, as appropriate for each group
Responsible for ensuring appropriate level of knowledge of the client's business and industry, as well as advertising and marketing industry
Responsible for engaging with clients across the business in appropriate ways, with a focus on developing and maintaining senior level relationships with key clients
Responsible for ensuring that agency culture is cultivated