Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,” in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display” title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies....

. The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. Contact Centre Agent will correspond with Care Centre Management accordingly and comply to provide a customer-oriented service at all times.



KEY RESPONSIBILITIES/ what you do
. Claims Pre-certification and Adjudication with compliance to established Policy Guidelines as well as managing & providing overall guidance about Medical Cases review & authorization over Phone.
. Responding to queries regarding cover, claims, hospitalization, complaints
. Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
. Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
. Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
. Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

KEY REQUIREMENTS/ what you bring
. Medical background is preferred.
. 0 - 3 years of experience.
. Experience in a customer facing role is beneficial.
. Previous experience in Call Centre environment would be beneficial.
. Experience working in pressurized environment with tight deadlines.
. Strong Knowledge of Microsoft Office (Excel, Word)
. High level of fluency in English is a must.
. Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.

Job Title Contact center agent Dubai Job Description . The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. Contact Centre Agent will correspond with Care Centre Management accordingly and comply to provide a customer-oriented service at all times. KEY RESPONSIBILITIES/ what you do . Claims Pre-certification and Adjudication with compliance to established Policy Guidelines as well as managing & providing overall guidance about Medical Cases review & authorization over Phone. . Responding to queries regarding cover, claims, hospitalization, complaints . Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS. . Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases. . Develop extensive and sound product knowledge to provide timely and accurate information to our clients. . Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention. KEY REQUIREMENTS/ what you bring . Medical background is preferred. . 0 - 3 years of experience. . Experience in a customer facing role is beneficial. . Previous experience in Call Centre environment would be beneficial. . Experience working in pressurized environment with tight deadlines. . Strong Knowledge of Microsoft Office (Excel, Word) . High level of fluency in English is a must. . Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends. Post Details

Job Start Date 1970-01-01 Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City DUbai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Other Job Function Job Functions -> Customer Servic Employers Details Company Allianz Contact Person Designation Telephone +49 89 3800 0 Email chris.barnardallianz.com