Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.
Key Responsibilities:
Guest Arrival and Departure:
Warmly welcome guests upon arrival and facilitate a smooth check-in process.
Provide information about the resort's facilities, services, and special promotions.
Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
Reservation Management:
Manage guest reservations, ensuring accuracy and completeness.
Effectively communicate room rates, packages, and availability to guests.
Assist with room assignment and accommodate special requests whenever possible.
Guest Services:
Address guest inquiries and provide information about local attractions, dining options, and activities.
Handle guest requests promptly and liaise with other departments to fulfill special requirements.
Coordinate with the concierge to arrange transportation, tours, and other guest services.
Communication:
Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
Problem Resolution:
Address and resolve guest concerns or issues in a timely and effective manner.
Report any recurring issues or trends to the Front Office Manager for continuous improvement.
Administration:
Ensure accurate record-keeping of guest information, preferences, and special requests.
Assist in the preparation of daily reports, including occupancy rates and revenue figures.
Key Responsibilities:
Guest Arrival and Departure:
Warmly welcome guests upon arrival and facilitate a smooth check-in process.
Provide information about the resort's facilities, services, and special promotions.
Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
Reservation Management:
Manage guest reservations, ensuring accuracy and completeness.
Effectively communicate room rates, packages, and availability to guests.
Assist with room assignment and accommodate special requests whenever possible.
Guest Services:
Address guest inquiries and provide information about local attractions, dining options, and activities.
Handle guest requests promptly and liaise with other departments to fulfill special requirements.
Coordinate with the concierge to arrange transportation, tours, and other guest services.
Communication:
Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
Problem Resolution:
Address and resolve guest concerns or issues in a timely and effective manner.
Report any recurring issues or trends to the Front Office Manager for continuous improvement.
Administration:
Ensure accurate record-keeping of guest information, preferences, and special requests.
Assist in the preparation of daily reports, including occupancy rates and revenue figures.
