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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Boutique Manager
Job Overview:
Al-Futtaim Group is looking for a dynamic and results-driven Boutique Manager to oversee sales performance, profitability, customer satisfaction, merchandising standards, and store operations. This role involves achieving annual budget targets, ensuring high standards of customer service, and leading a motivated showroom team to deliver an exceptional shopping experience. The ideal candidate will possess strong leadership abilities, commercial acumen, and a passion for retail excellence.
Job Location: Dubai, Dubai, United Arab Emirates
Job Industry: Retail
Job Function: Store and Boutique Management
Salary: Competitive with performance-based incentives and benefits package
Gender: Any
Key Responsibilities:
Customer Experience & Sales:
- Ensure high standards of customer service across all areas of operations by training and guiding store staff.
- Handle customer complaints and resolve issues promptly while maintaining customer satisfaction.
- Drive sales and profitability by meeting or exceeding budget expectations for the showroom, brand, and customer service excellence.
- Collaborate with the marketing and visual merchandising teams to execute effective promotional campaigns.
- Ensure optimal stock planning and manpower allocation to support sales targets and customer demands.
- Maintain and present a well-organized and visually appealing showroom to enhance customer engagement.
Sales & Profitability Growth:
- Lead the development and implementation of sales strategies to maximize store sales and control expenses.
- Participate in monthly forecasting, monitor sales progress, and initiate corrective measures when needed.
- Ensure profitability by managing payroll, shrink, and conversion ratios effectively.
- Support the Retail Operations Manager in meeting monthly and yearly budget targets.
Operational Effectiveness:
- Manage store operations efficiently, ensuring compliance with company policies and procedures.
- Oversee inventory management, including stock movements, returns, exchanges, and loss prevention measures.
- Collaborate with Operations and Department Managers to ensure smooth store operations and brand integrity.
- Identify high-risk areas and implement measures to reduce shrinkage and minimize operating costs.
- Regularly investigate cost-saving initiatives to optimize expenditure and operational efficiency.
Team Management & People Development:
- Lead, motivate, and maintain a high-performing store team through coaching, mentoring, and performance appraisals.
- Oversee all cashiering activities, including daily reconciliations, bank deposits, and sales orders.
- Develop the role of Second In-Charge and manage team annual leave plans considering business needs and peak periods.
- Conduct weekly staff meetings and daily briefings to communicate store performance, goals, and new strategies.
- Foster a positive work environment, encouraging staff development and continuous improvement.
Self-Development & Training:
- Attend product training workshops and professional development programs to enhance industry knowledge.
- Stay updated on retail trends, customer preferences, and market dynamics to drive store performance.
Required Skills and Experience:
Education:
- Bachelor’s Degree in Business Administration, Retail Management, or a related field.
Experience:
- 3-4 years of previous experience as a store in-charge or boutique manager.
- Proven track record of driving sales and profit results.
- Experience in training and developing a team of retail professionals.
Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Effective time management and organizational skills.
- Creative and detail-oriented with a strategic approach to retail management.
- Positive attitude with a strong sense of responsibility and accountability.
- Ability to adapt to changes and work efficiently in a dynamic retail environment.
- Proficient in MS Office (Word, Excel, Outlook) and retail management software.
What We Offer:
- Competitive salary with performance-based incentives and comprehensive benefits package.
- Opportunities for career growth and leadership development within Al-Futtaim Group.
- Dynamic and innovative work environment fostering continuous learning and collaboration.
- Access to industry-leading tools and resources to drive retail excellence.
- Comprehensive health insurance and a supportive work-life balance.
About the company
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare, Al-Futtaim Group employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa.
Partnering with over 200 of the world’s most admired and innovative brands, Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to grow and expand while responding to the changing needs of customers.
By upholding its values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers every day.
Job Overview:
Al-Futtaim Group is looking for a dynamic and results-driven Boutique Manager to oversee sales performance, profitability, customer satisfaction, merchandising standards, and store operations. This role involves achieving annual budget targets, ensuring high standards of customer service, and leading a motivated showroom team to deliver an exceptional shopping experience. The ideal candidate will possess strong leadership abilities, commercial acumen, and a passion for retail excellence.
Job Location: Dubai, Dubai, United Arab Emirates
Job Industry: Retail
Job Function: Store and Boutique Management
Salary: Competitive with performance-based incentives and benefits package
Gender: Any
Key Responsibilities:
Customer Experience & Sales:
- Ensure high standards of customer service across all areas of operations by training and guiding store staff.
- Handle customer complaints and resolve issues promptly while maintaining customer satisfaction.
- Drive sales and profitability by meeting or exceeding budget expectations for the showroom, brand, and customer service excellence.
- Collaborate with the marketing and visual merchandising teams to execute effective promotional campaigns.
- Ensure optimal stock planning and manpower allocation to support sales targets and customer demands.
- Maintain and present a well-organized and visually appealing showroom to enhance customer engagement.
Sales & Profitability Growth:
- Lead the development and implementation of sales strategies to maximize store sales and control expenses.
- Participate in monthly forecasting, monitor sales progress, and initiate corrective measures when needed.
- Ensure profitability by managing payroll, shrink, and conversion ratios effectively.
- Support the Retail Operations Manager in meeting monthly and yearly budget targets.
Operational Effectiveness:
- Manage store operations efficiently, ensuring compliance with company policies and procedures.
- Oversee inventory management, including stock movements, returns, exchanges, and loss prevention measures.
- Collaborate with Operations and Department Managers to ensure smooth store operations and brand integrity.
- Identify high-risk areas and implement measures to reduce shrinkage and minimize operating costs.
- Regularly investigate cost-saving initiatives to optimize expenditure and operational efficiency.
Team Management & People Development:
- Lead, motivate, and maintain a high-performing store team through coaching, mentoring, and performance appraisals.
- Oversee all cashiering activities, including daily reconciliations, bank deposits, and sales orders.
- Develop the role of Second In-Charge and manage team annual leave plans considering business needs and peak periods.
- Conduct weekly staff meetings and daily briefings to communicate store performance, goals, and new strategies.
- Foster a positive work environment, encouraging staff development and continuous improvement.
Self-Development & Training:
- Attend product training workshops and professional development programs to enhance industry knowledge.
- Stay updated on retail trends, customer preferences, and market dynamics to drive store performance.
Required Skills and Experience:
Education:
- Bachelor’s Degree in Business Administration, Retail Management, or a related field.
Experience:
- 3-4 years of previous experience as a store in-charge or boutique manager.
- Proven track record of driving sales and profit results.
- Experience in training and developing a team of retail professionals.
Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Effective time management and organizational skills.
- Creative and detail-oriented with a strategic approach to retail management.
- Positive attitude with a strong sense of responsibility and accountability.
- Ability to adapt to changes and work efficiently in a dynamic retail environment.
- Proficient in MS Office (Word, Excel, Outlook) and retail management software.
What We Offer:
- Competitive salary with performance-based incentives and comprehensive benefits package.
- Opportunities for career growth and leadership development within Al-Futtaim Group.
- Dynamic and innovative work environment fostering continuous learning and collaboration.
- Access to industry-leading tools and resources to drive retail excellence.
- Comprehensive health insurance and a supportive work-life balance.
About the company
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare, Al-Futtaim Group employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa.
Partnering with over 200 of the world’s most admired and innovative brands, Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to grow and expand while responding to the changing needs of customers.
By upholding its values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers every day.
