Customer Care Executive Retail Store Job Vacancy in UAE Dubai
Posted date [2024-11-02]
(ID: 32413)
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Job Summary & Purpose
Responsible for resolving customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Job Description:
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as return
Requirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
Responsible for resolving customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Job Description:
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as return
Requirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
