Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Sub Division: CB Sales & Distribution
Division: Consumer Banking Group - UAE
Company Description
Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
JOB PURPOSE:
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
? Provide excellent customer service by attending to incoming calls within the quality guidelines
? Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
? Recommend potential products or services to management by collecting customer information and analyzing customer needs
? Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
? Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
? Maintains customer records by updating customer history through service requests/complaints and Notes
? Maintain confidentiality of the bank's customers and data
? Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations
? Attend to special tasks assigned by team leader and Managers
? Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
? Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
Qualifications
Minimum Qualifications:
? High School
Minimum Experience:
? 0 - 2 years relevant experience in banking sector
Knowledge, Skills, and Attributes:
? Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
? Excellent communication skill in English & Arabic
Additional Information
? Should hold a Valid UAE Family book (Mandatory).
Division: Consumer Banking Group - UAE
Company Description
Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
JOB PURPOSE:
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Specific Job Accountability
? Provide excellent customer service by attending to incoming calls within the quality guidelines
? Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
? Recommend potential products or services to management by collecting customer information and analyzing customer needs
? Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
? Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
? Maintains customer records by updating customer history through service requests/complaints and Notes
? Maintain confidentiality of the bank's customers and data
? Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations
? Attend to special tasks assigned by team leader and Managers
? Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
? Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
Qualifications
Minimum Qualifications:
? High School
Minimum Experience:
? 0 - 2 years relevant experience in banking sector
Knowledge, Skills, and Attributes:
? Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
? Excellent communication skill in English & Arabic
Additional Information
? Should hold a Valid UAE Family book (Mandatory).
