Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Job Description
CSM is responsible for overall relationship and customer support topics associated to dedicated number of customer accounts assigned to them. CSM's are the first level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services.
The CSM monitor and measure spare and repair management through backlog alignment, work closely with airline purchasing departments to ensure order books are reconciled frequently.
CSMs are responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. CSM will perform on-site customer visits across their customer base throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.
CSM typically reports to the Customer Support Director or Snr Customer Support Manager
Complementary Description
- Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards
- Building new and developing long lasting relationships with customers
- Operate as the focal point for any and all matters specific to their customers
- Taking ownership of customers issues and following problems through to resolution
- Responsible for keeping accurate records and document customer support actions and discussions within CRM platform
- Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
- Generate post visit reports and manage actions and commitments through to completion
- Generate Key Performance Indicators (KPI's)
- Analyze data to identify trends and areas of improvements
- Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
- Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
- Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
- Awareness of customers internal issues which may inadvertently effect the Safran Cabin Services business
- Feedback information to Safran Cabin Service sales team on new sales opportunities and Program teams on at risk parts: PMA, Owner Operator Parts
- Aw
CSM is responsible for overall relationship and customer support topics associated to dedicated number of customer accounts assigned to them. CSM's are the first level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services.
The CSM monitor and measure spare and repair management through backlog alignment, work closely with airline purchasing departments to ensure order books are reconciled frequently.
CSMs are responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. CSM will perform on-site customer visits across their customer base throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.
CSM typically reports to the Customer Support Director or Snr Customer Support Manager
Complementary Description
- Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards
- Building new and developing long lasting relationships with customers
- Operate as the focal point for any and all matters specific to their customers
- Taking ownership of customers issues and following problems through to resolution
- Responsible for keeping accurate records and document customer support actions and discussions within CRM platform
- Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
- Generate post visit reports and manage actions and commitments through to completion
- Generate Key Performance Indicators (KPI's)
- Analyze data to identify trends and areas of improvements
- Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
- Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
- Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
- Awareness of customers internal issues which may inadvertently effect the Safran Cabin Services business
- Feedback information to Safran Cabin Service sales team on new sales opportunities and Program teams on at risk parts: PMA, Owner Operator Parts
- Aw
