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Customer Service Executive – Entry Level (UAE Nationals) Job Vacancy in UAE Dubai
Posted date [2025-04-19]
(ID: 34425)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Executive – Entry Level (UAE Nationals)
FAB, the UAE’s largest and most secure financial institution, is hiring motivated Emirati talent for the role of Customer Service Executive. This entry-level, part-time opportunity is ideal for fresh graduates or high school diploma holders looking to begin a career in banking. You’ll be the first point of contact for our customers, supporting them with product and service information while resolving queries with professionalism and care.
Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
What Does a Customer Service Executive Do?
As a Customer Service Executive, your main responsibility is to deliver exceptional service to FAB’s retail customers. You will handle inquiries, provide accurate product and service information, and ensure all interactions meet our high standards of quality and compliance.
What Are the Key Responsibilities?
- Handle incoming customer inquiries via various channels and provide prompt, accurate responses
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions
- Maintain clear and courteous communication while ensuring client satisfaction
- Escalate unresolved issues to the appropriate department
- Keep records of customer interactions and transactions
- Uphold FAB’s service excellence standards while promoting a positive and friendly atmosphere
What Skills Are Needed for a Customer Service Executive in the UAE?
Education and Experience:
- High school diploma or bachelor’s degree
- 0 to 2 years of experience in a customer service role, preferably in the banking sector (training provided)
Skills:
- Strong communication skills in English and Arabic
- Customer-oriented with a helpful attitude
- Team player with a friendly and professional demeanor
- Basic computer and typing skills
- Willingness to learn and grow in a fast-paced banking environment
What Benefits Come with This Position?
- Entry-level, part-time opportunity with UAE’s leading financial institution
- Training and mentorship to kick-start a career in banking
- Work in an inclusive, collaborative, and culturally diverse environment
- Flexible schedule suitable for Emirati students or early-career professionals
- Long-term growth potential within FAB’s Emiratisation program
About the Company
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the most reputable financial institutions globally. With its headquarters in Abu Dhabi and operations across 19 countries, FAB delivers market-leading Corporate, Investment, and Personal Banking solutions. FAB is committed to empowering people and businesses to Grow Stronger through innovation, partnership, and an exceptional customer experience.
FAB, the UAE’s largest and most secure financial institution, is hiring motivated Emirati talent for the role of Customer Service Executive. This entry-level, part-time opportunity is ideal for fresh graduates or high school diploma holders looking to begin a career in banking. You’ll be the first point of contact for our customers, supporting them with product and service information while resolving queries with professionalism and care.
Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
What Does a Customer Service Executive Do?
As a Customer Service Executive, your main responsibility is to deliver exceptional service to FAB’s retail customers. You will handle inquiries, provide accurate product and service information, and ensure all interactions meet our high standards of quality and compliance.
What Are the Key Responsibilities?
- Handle incoming customer inquiries via various channels and provide prompt, accurate responses
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions
- Maintain clear and courteous communication while ensuring client satisfaction
- Escalate unresolved issues to the appropriate department
- Keep records of customer interactions and transactions
- Uphold FAB’s service excellence standards while promoting a positive and friendly atmosphere
What Skills Are Needed for a Customer Service Executive in the UAE?
Education and Experience:
- High school diploma or bachelor’s degree
- 0 to 2 years of experience in a customer service role, preferably in the banking sector (training provided)
Skills:
- Strong communication skills in English and Arabic
- Customer-oriented with a helpful attitude
- Team player with a friendly and professional demeanor
- Basic computer and typing skills
- Willingness to learn and grow in a fast-paced banking environment
What Benefits Come with This Position?
- Entry-level, part-time opportunity with UAE’s leading financial institution
- Training and mentorship to kick-start a career in banking
- Work in an inclusive, collaborative, and culturally diverse environment
- Flexible schedule suitable for Emirati students or early-career professionals
- Long-term growth potential within FAB’s Emiratisation program
About the Company
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the most reputable financial institutions globally. With its headquarters in Abu Dhabi and operations across 19 countries, FAB delivers market-leading Corporate, Investment, and Personal Banking solutions. FAB is committed to empowering people and businesses to Grow Stronger through innovation, partnership, and an exceptional customer experience.
