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Customer Service Representative – Call Center (UAE Nationals) Job Vacancy in UAE Dubai
Posted date [2025-04-19]
(ID: 34427)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Representative – Call Center (UAE Nationals)
Join First Abu Dhabi Bank (FAB), the UAE’s largest bank and one of the world’s most secure financial institutions, as a Customer Service Representative. This role offers a dynamic opportunity to deliver world-class support to customers through our contact center, contributing to FAB’s goal of offering exceptional service across all channels.
Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Full-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
What Does a Customer Service Representative Do?
As a Customer Service Representative, you will be the voice of FAB, handling inbound customer inquiries, resolving service issues, and identifying opportunities to recommend suitable banking products and services. Your role is vital in ensuring customer satisfaction and upholding FAB’s reputation for quality service.
What Are the Key Responsibilities?
- Handle inbound calls, delivering accurate information about products and services
- Resolve customer complaints effectively within the authorized limits and escalate when necessary
- Update customer records and maintain accurate call logs
- Identify customer needs and recommend FAB products or services accordingly
- Achieve quality and performance targets, including customer satisfaction and call handling metrics
- Maintain confidentiality of all customer data and follow internal protocols
- Collaborate with teammates and management to meet department goals
- Remain flexible to work on-call, during shift rotations, or as needed based on call center demands
- Participate in special assignments or tasks as delegated by supervisors
What Skills Are Needed for a Customer Service Role at FAB?
Education and Experience:
- High school diploma or bachelor’s degree
- 0–2 years of experience in a customer service or banking-related environment
Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Fluency in English and Arabic is preferred
- Familiarity with customer service software and systems
- Ability to handle high call volumes and multitask in a fast-paced setting
- Positive attitude and commitment to customer satisfaction
What Benefits Come with This Position?
- Join a high-performing team at the UAE’s most prestigious bank
- Full-time career growth opportunities through FAB’s training and development programs
- Attractive compensation and Emiratisation career support
- Exposure to a diverse and inclusive working environment
About the Company
FAB is the UAE’s largest bank, with a global presence spanning 19 countries. Headquartered in Abu Dhabi, FAB is known for its strength, stability, and customer-first approach. Through continuous innovation and its strong Emiratisation commitment, FAB empowers UAE Nationals to grow within the banking sector while contributing to the nation’s economic vision.
Join First Abu Dhabi Bank (FAB), the UAE’s largest bank and one of the world’s most secure financial institutions, as a Customer Service Representative. This role offers a dynamic opportunity to deliver world-class support to customers through our contact center, contributing to FAB’s goal of offering exceptional service across all channels.
Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Full-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
What Does a Customer Service Representative Do?
As a Customer Service Representative, you will be the voice of FAB, handling inbound customer inquiries, resolving service issues, and identifying opportunities to recommend suitable banking products and services. Your role is vital in ensuring customer satisfaction and upholding FAB’s reputation for quality service.
What Are the Key Responsibilities?
- Handle inbound calls, delivering accurate information about products and services
- Resolve customer complaints effectively within the authorized limits and escalate when necessary
- Update customer records and maintain accurate call logs
- Identify customer needs and recommend FAB products or services accordingly
- Achieve quality and performance targets, including customer satisfaction and call handling metrics
- Maintain confidentiality of all customer data and follow internal protocols
- Collaborate with teammates and management to meet department goals
- Remain flexible to work on-call, during shift rotations, or as needed based on call center demands
- Participate in special assignments or tasks as delegated by supervisors
What Skills Are Needed for a Customer Service Role at FAB?
Education and Experience:
- High school diploma or bachelor’s degree
- 0–2 years of experience in a customer service or banking-related environment
Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Fluency in English and Arabic is preferred
- Familiarity with customer service software and systems
- Ability to handle high call volumes and multitask in a fast-paced setting
- Positive attitude and commitment to customer satisfaction
What Benefits Come with This Position?
- Join a high-performing team at the UAE’s most prestigious bank
- Full-time career growth opportunities through FAB’s training and development programs
- Attractive compensation and Emiratisation career support
- Exposure to a diverse and inclusive working environment
About the Company
FAB is the UAE’s largest bank, with a global presence spanning 19 countries. Headquartered in Abu Dhabi, FAB is known for its strength, stability, and customer-first approach. Through continuous innovation and its strong Emiratisation commitment, FAB empowers UAE Nationals to grow within the banking sector while contributing to the nation’s economic vision.
