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Customer Service Representative (Emiratized Role) Job Vacancy in UAE Abdu Dhabi
Posted date [2025-04-20]
(ID: 34443)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Representative (Emiratized Role)
Join First Abu Dhabi Bank (FAB), the UAE’s largest financial institution, and help shape the future of customer service in banking. This full-time Emiratized position is exclusively for UAE Nationals and offers a rewarding opportunity to deliver exceptional service, grow professionally, and represent one of the most respected banks in the region.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Candidate Nationality: UAE Nationals Only
Candidate Current Location: Any
What Does a Customer Service Representative Do?
In this role, you will be the voice of FAB—resolving customer queries, offering product guidance, and ensuring every client interaction reflects the bank’s commitment to excellence. This is a part of our nationalization initiative to empower local talent in high-impact roles.
What Are the Key Responsibilities?
- Answer incoming calls from customers with professionalism and empathy
- Resolve service-related issues within authorized guidelines and escalate as needed
- Promote FAB products and services based on customer needs
- Meet targets related to customer satisfaction and quality metrics
- Update and manage customer records in compliance with internal standards
- Maintain confidentiality of all customer and bank-related data
- Adapt to scheduled and on-call shifts in line with service demand
- Support team initiatives and assist with additional tasks as directed
What Skills Are Needed for a Customer Service Role in Abu Dhabi?
Education:
- High School certificate or equivalent
Experience:
- 0 to 2 years of relevant experience in customer service, preferably within banking
Skills:
- Strong communication in both Arabic and English
- Active listening and problem-solving abilities
- High attention to detail and data accuracy
- Commitment to service excellence and teamwork
- Flexibility in handling call volumes and dynamic work schedules
What Benefits Come with This Position?
- Competitive salary and benefits
- Targeted career development for UAE Nationals
- Opportunity to represent a top-tier banking brand
- Structured support and training to enhance your skills
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s most trusted financial institution, offering a wide range of personalized banking solutions to individuals and businesses. With operations in more than 19 countries, FAB is dedicated to customer-first values, empowering UAE Nationals, and delivering innovative solutions that drive progress and long-term growth.
This opportunity is open only to UAE Nationals. Apply today and take the next step in your banking career with FAB.
Join First Abu Dhabi Bank (FAB), the UAE’s largest financial institution, and help shape the future of customer service in banking. This full-time Emiratized position is exclusively for UAE Nationals and offers a rewarding opportunity to deliver exceptional service, grow professionally, and represent one of the most respected banks in the region.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Candidate Nationality: UAE Nationals Only
Candidate Current Location: Any
What Does a Customer Service Representative Do?
In this role, you will be the voice of FAB—resolving customer queries, offering product guidance, and ensuring every client interaction reflects the bank’s commitment to excellence. This is a part of our nationalization initiative to empower local talent in high-impact roles.
What Are the Key Responsibilities?
- Answer incoming calls from customers with professionalism and empathy
- Resolve service-related issues within authorized guidelines and escalate as needed
- Promote FAB products and services based on customer needs
- Meet targets related to customer satisfaction and quality metrics
- Update and manage customer records in compliance with internal standards
- Maintain confidentiality of all customer and bank-related data
- Adapt to scheduled and on-call shifts in line with service demand
- Support team initiatives and assist with additional tasks as directed
What Skills Are Needed for a Customer Service Role in Abu Dhabi?
Education:
- High School certificate or equivalent
Experience:
- 0 to 2 years of relevant experience in customer service, preferably within banking
Skills:
- Strong communication in both Arabic and English
- Active listening and problem-solving abilities
- High attention to detail and data accuracy
- Commitment to service excellence and teamwork
- Flexibility in handling call volumes and dynamic work schedules
What Benefits Come with This Position?
- Competitive salary and benefits
- Targeted career development for UAE Nationals
- Opportunity to represent a top-tier banking brand
- Structured support and training to enhance your skills
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s most trusted financial institution, offering a wide range of personalized banking solutions to individuals and businesses. With operations in more than 19 countries, FAB is dedicated to customer-first values, empowering UAE Nationals, and delivering innovative solutions that drive progress and long-term growth.
This opportunity is open only to UAE Nationals. Apply today and take the next step in your banking career with FAB.
