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Customer Service Representative – UAE Banking Sector Job Vacancy in UAE Abdu Dhabi
Posted date [2025-04-20]
(ID: 34438)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Customer Service Representative – UAE Banking Sector
Looking to build your future with the UAE’s #1 bank? Join a customer-first organization where your talent drives real impact. First Abu Dhabi Bank is seeking enthusiastic and dedicated Customer Service Representatives to join our growing team in Abu Dhabi, helping us deliver exceptional banking experiences every day.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Customer Service Representative Do?
- Serve as the first point of contact for banking customers through inbound and outbound calls
- Provide timely and accurate information about FAB’s financial products and services
- Resolve customer inquiries, service issues, and complaints within the defined authority limits
- Update and maintain customer records with precision and confidentiality
- Actively identify cross-selling opportunities and generate qualified leads for banking products
What Are the Key Responsibilities?
- Handle incoming calls efficiently within FAB’s quality and service standards
- Recommend new products or services based on customer needs and interactions
- Escalate unresolved or sensitive issues to the appropriate team or supervisor
- Achieve customer satisfaction targets and maintain adherence to service-level agreements
- Record customer history, service requests, and issue resolutions accurately
- Maintain strict confidentiality of all customer data and bank-related information
- Assist with special tasks as assigned by team leaders or managers
- Be flexible with work shifts, including handling unplanned calls during peak demand
- Contribute to team morale through positive communication and a friendly work environment
What Skills Are Needed for a Customer Service Job in Abu Dhabi?
Education and Experience:
- High school diploma or equivalent required
- 0–2 years of experience in the banking sector, preferably in a call center or service role
Key Skills and Attributes:
- Strong communication and active listening skills
- Fluency in both English and Arabic
- Quality-focused, detail-oriented, and able to multi-task
- Customer-centric mindset with strong problem-solving abilities
- Comfortable using banking software systems and CRM tools
- Professional and punctual, with a strong sense of teamwork
What Benefits Come with This Position?
- Join the UAE’s largest and most secure financial institution
- Receive structured training and ongoing support to grow your banking career
- Work in a dynamic, inclusive environment that values your ideas and contributions
- Competitive compensation and performance-based growth opportunities
About the Company
First Abu Dhabi Bank (FAB)
FAB is the UAE’s largest financial institution and one of the world’s most secure banks. Headquartered in Abu Dhabi, FAB serves customers across 19+ countries, offering customized banking experiences across Corporate, Investment, and Personal Banking. With a strategic focus on innovation, customer service, and financial integrity, FAB empowers individuals and businesses to Grow Stronger together. Through our commitment to excellence, we aim to create opportunities for employees and clients alike across a global footprint.
Looking to build your future with the UAE’s #1 bank? Join a customer-first organization where your talent drives real impact. First Abu Dhabi Bank is seeking enthusiastic and dedicated Customer Service Representatives to join our growing team in Abu Dhabi, helping us deliver exceptional banking experiences every day.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Customer Service Representative Do?
- Serve as the first point of contact for banking customers through inbound and outbound calls
- Provide timely and accurate information about FAB’s financial products and services
- Resolve customer inquiries, service issues, and complaints within the defined authority limits
- Update and maintain customer records with precision and confidentiality
- Actively identify cross-selling opportunities and generate qualified leads for banking products
What Are the Key Responsibilities?
- Handle incoming calls efficiently within FAB’s quality and service standards
- Recommend new products or services based on customer needs and interactions
- Escalate unresolved or sensitive issues to the appropriate team or supervisor
- Achieve customer satisfaction targets and maintain adherence to service-level agreements
- Record customer history, service requests, and issue resolutions accurately
- Maintain strict confidentiality of all customer data and bank-related information
- Assist with special tasks as assigned by team leaders or managers
- Be flexible with work shifts, including handling unplanned calls during peak demand
- Contribute to team morale through positive communication and a friendly work environment
What Skills Are Needed for a Customer Service Job in Abu Dhabi?
Education and Experience:
- High school diploma or equivalent required
- 0–2 years of experience in the banking sector, preferably in a call center or service role
Key Skills and Attributes:
- Strong communication and active listening skills
- Fluency in both English and Arabic
- Quality-focused, detail-oriented, and able to multi-task
- Customer-centric mindset with strong problem-solving abilities
- Comfortable using banking software systems and CRM tools
- Professional and punctual, with a strong sense of teamwork
What Benefits Come with This Position?
- Join the UAE’s largest and most secure financial institution
- Receive structured training and ongoing support to grow your banking career
- Work in a dynamic, inclusive environment that values your ideas and contributions
- Competitive compensation and performance-based growth opportunities
About the Company
First Abu Dhabi Bank (FAB)
FAB is the UAE’s largest financial institution and one of the world’s most secure banks. Headquartered in Abu Dhabi, FAB serves customers across 19+ countries, offering customized banking experiences across Corporate, Investment, and Personal Banking. With a strategic focus on innovation, customer service, and financial integrity, FAB empowers individuals and businesses to Grow Stronger together. Through our commitment to excellence, we aim to create opportunities for employees and clients alike across a global footprint.
