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Call Center Agent Job Vacancy in UAE Dubai

Posted date [2024-06-08]   (ID: 30739)
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Job Description
We are seeking a motivated and customer-focused Call Center Agent to join our team in Dubai. As a Call Center Agent, you will be the primary liaison between our company and our current and potential customers. Your main goal will be to ensure customer satisfaction by effectively resolving issues, addressing complaints, and providing information about our services.

Key Responsibilities:

Handle a high volume of inbound and outbound calls in a timely manner
Follow communication scripts for various topics and scenarios
Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives
Seize opportunities to upsell products when appropriate
Build and maintain sustainable relationships with customers by going the extra mile
Accurately record all conversations and interactions in our call center database
Participate in educational seminars to enhance knowledge and performance
Meet personal and team qualitative and quantitative targets
Requirements:

1-2 years of experience in a call center or customer service role
Excellent communication and interpersonal skills
Ability to handle high call volumes and manage time effectively
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using call center software and databases
Benefits:

Competitive salary within the range of AED 3501-4000
Opportunities for career advancement
Supportive and dynamic work environment
If you meet the above qualifications and are interested in this opportunity, please contact us at 0558319734 or send your resume to rozadave26(at)gmail.com.
Post Details
Job Title Call Center Agent
Description Job Description
We are seeking a motivated and customer-focused Call Center Agent to join our team in Dubai. As a Call Center Agent, you will be the primary liaison between our company and our current and potential customers. Your main goal will be to ensure customer satisfaction by effectively resolving issues, addressing complaints, and providing information about our services.

Key Responsibilities:

Handle a high volume of inbound and outbound calls in a timely manner
Follow communication scripts for various topics and scenarios
Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives
Seize opportunities to upsell products when appropriate
Build and maintain sustainable relationships with customers by going the extra mile
Accurately record all conversations and interactions in our call center database
Participate in educational seminars to enhance knowledge and performance
Meet personal and team qualitative and quantitative targets
Requirements:

1-2 years of experience in a call center or customer service role
Excellent communication and interpersonal skills
Ability to handle high call volumes and manage time effectively
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using call center software and databases
Benefits:

Competitive salary within the range of AED 3501-4000
Opportunities for career advancement
Supportive and dynamic work environment
If you meet the above qualifications and are interested in this opportunity, please contact us at 0558319734 or send your resume to rozadave26(at)gmail.com.
Job Start Date
Salary from 3501.00
Salary to 4000.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Computer Networking
Job Function Job Functions -> Call Center
Employers Details
Company rozadave
Contact Person
Designation
Telephone 0558319734
Email rozadave26(at)gmail.com
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