We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact....

Customer Service/Technical Support Representative

We are seeking a dedicated Customer Service/Technical Support Representative to join our team in Jacksonville, Florida. In this role, you will provide exceptional customer service and technical support for hardware, software, and other client products. You will engage with customers via inbound/outbound calls and web interactions, resolving technical inquiries and delivering expert customer experiences with a smile.

Job Location: Jacksonville, Florida, USA
Job Industry: Customer Support and Technical Assistance
Job Function: Customer Service and Technical Support
Salary: $18 per hour
Gender: Any

Key Responsibilities

- Serve as the primary point of contact for technical inquiries about hardware, software, or other designated client products
- Greet customers professionally, demonstrating empathy and building rapport during interactions
- Clarify customer requirements, probe for understanding, and use decision-support tools to resolve issues
- Prepare accurate work documentation, including notations of customer accounts as required
- Maintain broad knowledge of client products, including smartphones, tablets, computers, and wearables
- Provide expert customer experiences, ensuring customer satisfaction and loyalty

Qualifications

- High School diploma or GED with at least 1 year of customer service experience or equivalent
- Effective communication skills in English, both written and verbal
- Familiarity with iOS and/or macOS, or comparable technology is preferred
- Proficiency in fast-paced multi-tasking with strong problem-solving abilities
- Eagerness to learn new technologies and a natural ability to remain patient while assisting customers
- Availability to work during operational hours: 8:00 am-11:30 pm EST, Monday-Sunday (schedule changes every 3 months based on performance)
- Must reside in the United States or have a valid U.S. address for residence

What We Offer

- Starting wage of $18 per hour with career progression opportunities
- Full-time, paid classroom and on-the-job training at our Jacksonville location
- Lucrative employee referral bonus opportunities
- DailyPay enrollment option for flexible pay access
- 401K with company match, paid PTO and holidays, medical, dental, and vision insurance
- Comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to support a healthy lifestyle
- Mentorship programs to aid in career growth and development
- State-of-the-art office setting with advanced technologies and a supportive team
- Networking opportunities through organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
- Participation in diversity, equity, inclusion, and community support programs
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

About the Company

Concentrix is a global leader in customer experience solutions, driving digital transformation through strategy, talent, and technology. We power exceptional customer experiences for the world’s best-known brands, with a culture that champions people, values diversity, and fosters career growth. Join us and become part of a team of game-changers, dedicated to delivering tech-powered innovation and customer success.

Job Title Customer Service/Technical Support Representative Job Description Customer Service/Technical Support Representative We are seeking a dedicated Customer Service/Technical Support Representative to join our team in Jacksonville, Florida. In this role, you will provide exceptional customer service and technical support for hardware, software, and other client products. You will engage with customers via inbound/outbound calls and web interactions, resolving technical inquiries and delivering expert customer experiences with a smile. Job Location: Jacksonville, Florida, USA Job Industry: Customer Support and Technical Assistance Job Function: Customer Service and Technical Support Salary: $18 per hour Gender: Any Key Responsibilities - Serve as the primary point of contact for technical inquiries about hardware, software, or other designated client products - Greet customers professionally, demonstrating empathy and building rapport during interactions - Clarify customer requirements, probe for understanding, and use decision-support tools to resolve issues - Prepare accurate work documentation, including notations of customer accounts as required - Maintain broad knowledge of client products, including smartphones, tablets, computers, and wearables - Provide expert customer experiences, ensuring customer satisfaction and loyalty Qualifications - High School diploma or GED with at least 1 year of customer service experience or equivalent - Effective communication skills in English, both written and verbal - Familiarity with iOS and/or macOS, or comparable technology is preferred - Proficiency in fast-paced multi-tasking with strong problem-solving abilities - Eagerness to learn new technologies and a natural ability to remain patient while assisting customers - Availability to work during operational hours: 8:00 am-11:30 pm EST, Monday-Sunday (schedule changes every 3 months based on performance) - Must reside in the United States or have a valid U.S. address for residence What We Offer - Starting wage of $18 per hour with career progression opportunities - Full-time, paid classroom and on-the-job training at our Jacksonville location - Lucrative employee referral bonus opportunities - DailyPay enrollment option for flexible pay access - 401K with company match, paid PTO and holidays, medical, dental, and vision insurance - Comprehensive Employee Assistance Program (EAP) - Health and wellness programs with trained partners to support a healthy lifestyle - Mentorship programs to aid in career growth and development - State-of-the-art office setting with advanced technologies and a supportive team - Networking opportunities through organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more - Participation in diversity, equity, inclusion, and community support programs - Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more About the Company Concentrix is a global leader in customer experience solutions, driving digital transformation through strategy, talent, and technology. We power exceptional customer experiences for the world’s best-known brands, with a culture that champions people, values diversity, and fosters career growth. Join us and become part of a team of game-changers, dedicated to delivering tech-powered innovation and customer success. Post Details

Job Start Date Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> USA Location City Jacksonville, Florida, USA

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Consumer Goods Job Function Job Functions -> Customer Servic Employers Details Company Concentrix Contact Person HRM Concentrix Designation HR Manager Telephone 1-800-747-0583 Email inquiryconcentrix.com