Call Centre Assistant | Retail | IKEA Jebel Ali Job Vacancy in UAE Dubai
Posted date [2025-02-24]
(ID: 33605)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Call Centre Assistant | Retail | IKEA Jebel Ali
We are looking for a Call Centre Assistant to ensure a seamless customer journey by providing a consistent, inspiring, and rewarding customer experience for all non-face-to-face interactions. You will play a key role in building and retaining long-lasting relationships with new and existing customers, ensuring a positive shopping experience that creates trust in the IKEA brand.
Job Location: Dubai, United Arab Emirates
Job Industry: Retail & Customer Service
Job Function: Customer Support & Service Management
Job Type: Full-Time
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Accurately raise all customer cases in CRM for follow-up and precise data recording.
- Resolve customer emails and social media complaints within 24 hours of receipt.
- Achieve first call resolution by finding and offering appropriate solutions to customer issues.
- Communicate positively, friendly, and empathetically with customers to maintain brand trust.
- Monitor the transport management system and proactively contact customers about delivery delays or callback requests.
- Arrange schedules and workloads to ensure correct coverage at all times, optimizing service levels and enhancing the customer experience.
- Follow all health and safety guidelines to maintain a safe working environment and report any risks or unusual activity to management.
- Ensure optimal efficiency in the call center by adhering to department guidelines and processes.
- Support business planning by following departmental action plans as directed by management.
Required Skills and Experience:
- 2-3 years of experience in a similar role, preferably in a call center or customer support environment.
- Call center experience with Genesys/CRM systems is an advantage.
- Strong analytical skills and effective communication abilities.
- Excellent interpersonal skills with the ability to build and maintain customer relationships.
- Strong people and time management skills to ensure efficient service delivery.
- Retail background, particularly with IKEA or similar brands, is highly desirable.
What We Offer:
- Competitive salary package with performance-based incentives.
- Opportunity to work with a leading retail brand in the MENA region.
- Comprehensive health and life insurance plans.
- Professional development and training programs to enhance leadership skills.
- Collaborative work environment focused on customer satisfaction and innovation.
- Access to exclusive Al-Futtaim employee benefits.
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail, and healthcare – the Al-Futtaim Group employs more than 35,000 employees across over 20 countries in the Middle East, Asia, and Africa.
Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. By upholding values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers every day.
Note: If special instructions for how to apply are mentioned in the job description, please follow them accordingly.
We are looking for a Call Centre Assistant to ensure a seamless customer journey by providing a consistent, inspiring, and rewarding customer experience for all non-face-to-face interactions. You will play a key role in building and retaining long-lasting relationships with new and existing customers, ensuring a positive shopping experience that creates trust in the IKEA brand.
Job Location: Dubai, United Arab Emirates
Job Industry: Retail & Customer Service
Job Function: Customer Support & Service Management
Job Type: Full-Time
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Accurately raise all customer cases in CRM for follow-up and precise data recording.
- Resolve customer emails and social media complaints within 24 hours of receipt.
- Achieve first call resolution by finding and offering appropriate solutions to customer issues.
- Communicate positively, friendly, and empathetically with customers to maintain brand trust.
- Monitor the transport management system and proactively contact customers about delivery delays or callback requests.
- Arrange schedules and workloads to ensure correct coverage at all times, optimizing service levels and enhancing the customer experience.
- Follow all health and safety guidelines to maintain a safe working environment and report any risks or unusual activity to management.
- Ensure optimal efficiency in the call center by adhering to department guidelines and processes.
- Support business planning by following departmental action plans as directed by management.
Required Skills and Experience:
- 2-3 years of experience in a similar role, preferably in a call center or customer support environment.
- Call center experience with Genesys/CRM systems is an advantage.
- Strong analytical skills and effective communication abilities.
- Excellent interpersonal skills with the ability to build and maintain customer relationships.
- Strong people and time management skills to ensure efficient service delivery.
- Retail background, particularly with IKEA or similar brands, is highly desirable.
What We Offer:
- Competitive salary package with performance-based incentives.
- Opportunity to work with a leading retail brand in the MENA region.
- Comprehensive health and life insurance plans.
- Professional development and training programs to enhance leadership skills.
- Collaborative work environment focused on customer satisfaction and innovation.
- Access to exclusive Al-Futtaim employee benefits.
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail, and healthcare – the Al-Futtaim Group employs more than 35,000 employees across over 20 countries in the Middle East, Asia, and Africa.
Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. By upholding values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers every day.
Note: If special instructions for how to apply are mentioned in the job description, please follow them accordingly.
