Customer Service Manager Job Vacancy in UAE Dubai
Posted date [2025-02-18]
(ID: 33513)
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Founded in 2001, the ENTERTAINER is a savings app for all lifestyles and the leading provider of Buy One Get One Free offers for restaurants, bars, attractions, leisure activities, spas, salons, retail, services, hotel stays and more - across your city.
We have a range of location-specific products that provide access to these offers for a whole year in Dubai, Abu Dhabi, Qatar, Saudi, Bahrain, Oman, Kuwait, Singapore – plus a GCC product that covers the whole region.... |
Customer Service Manager
We are seeking an experienced and dynamic Customer Service Manager to lead and enhance our customer service operations. This role is critical in ensuring exceptional customer experiences, managing a high-performing support team, and driving continuous improvements in service delivery. The ideal candidate will have strong leadership skills, a passion for customer satisfaction, and a strategic mindset to optimize support processes.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience & Digital Services
Job Function: Customer Service Management
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Train, mentor, and manage a high-performing customer service team
- Set clear performance expectations and monitor individual and team performance
- Provide ongoing training and development programs to enhance team skills
- Foster a positive and motivating work environment aligned with company values
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Analyze customer feedback and trends to identify areas for service improvements
- Handle complex customer issues and complaints with professionalism and efficiency
- Monitor key performance indicators (KPIs) to assess customer service success
- Oversee daily customer support operations, including call centers, live chat, email support, and social media engagement
- Streamline and optimize customer service processes for increased efficiency
- Implement innovative tools and technologies to enhance the customer support experience
- Ensure adherence to service level agreements (SLAs) and quality standards
- Collaborate with other departments to ensure seamless customer experiences
- Identify and resolve customer issues and system malfunctions through data analysis
- Develop and implement solutions to prevent recurring customer concerns
- Serve as the voice of the customer within the organization, influencing service improvements across teams
Job Requirements:
- Proven experience in customer service management, preferably in a fast-paced environment
- Strong leadership and interpersonal skills with the ability to inspire teams
- Excellent written and spoken English; Arabic is a plus
- Exceptional communication, problem-solving, and conflict resolution abilities
- Proficiency in CRM software and customer service tools
- Ability to thrive in high-pressure situations while maintaining a positive attitude
- Strong analytical and decision-making skills to improve service performance
- Passion for delivering outstanding customer experiences and driving service excellence
What We Offer:
- Competitive salary and benefits package
- A fast-paced and innovative work environment
- Opportunities for career growth and professional development
- The chance to contribute to a well-known UAE brand’s continued success
About the Company:
The ENTERTAINER is a leading digital lifestyle company offering exclusive Buy One Get One Free deals across the Middle East and Singapore. As a tech-driven organization, we focus on delivering unbeatable value through innovative digital solutions in dining, travel, entertainment, and shopping. Join us to be part of a forward-thinking team transforming customer engagement and loyalty.
We are seeking an experienced and dynamic Customer Service Manager to lead and enhance our customer service operations. This role is critical in ensuring exceptional customer experiences, managing a high-performing support team, and driving continuous improvements in service delivery. The ideal candidate will have strong leadership skills, a passion for customer satisfaction, and a strategic mindset to optimize support processes.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience & Digital Services
Job Function: Customer Service Management
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Train, mentor, and manage a high-performing customer service team
- Set clear performance expectations and monitor individual and team performance
- Provide ongoing training and development programs to enhance team skills
- Foster a positive and motivating work environment aligned with company values
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Analyze customer feedback and trends to identify areas for service improvements
- Handle complex customer issues and complaints with professionalism and efficiency
- Monitor key performance indicators (KPIs) to assess customer service success
- Oversee daily customer support operations, including call centers, live chat, email support, and social media engagement
- Streamline and optimize customer service processes for increased efficiency
- Implement innovative tools and technologies to enhance the customer support experience
- Ensure adherence to service level agreements (SLAs) and quality standards
- Collaborate with other departments to ensure seamless customer experiences
- Identify and resolve customer issues and system malfunctions through data analysis
- Develop and implement solutions to prevent recurring customer concerns
- Serve as the voice of the customer within the organization, influencing service improvements across teams
Job Requirements:
- Proven experience in customer service management, preferably in a fast-paced environment
- Strong leadership and interpersonal skills with the ability to inspire teams
- Excellent written and spoken English; Arabic is a plus
- Exceptional communication, problem-solving, and conflict resolution abilities
- Proficiency in CRM software and customer service tools
- Ability to thrive in high-pressure situations while maintaining a positive attitude
- Strong analytical and decision-making skills to improve service performance
- Passion for delivering outstanding customer experiences and driving service excellence
What We Offer:
- Competitive salary and benefits package
- A fast-paced and innovative work environment
- Opportunities for career growth and professional development
- The chance to contribute to a well-known UAE brand’s continued success
About the Company:
The ENTERTAINER is a leading digital lifestyle company offering exclusive Buy One Get One Free deals across the Middle East and Singapore. As a tech-driven organization, we focus on delivering unbeatable value through innovative digital solutions in dining, travel, entertainment, and shopping. Join us to be part of a forward-thinking team transforming customer engagement and loyalty.
