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ManageEngine Help Desk Coordinator Job Vacancy in UAE Dubai
Posted date [2025-04-27]
(ID: 34537)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Title
ManageEngine Help Desk Coordinator
Job Overview
Al-Futtaim Engineering & Technologies is seeking a skilled ManageEngine Help Desk Coordinator based in Dubai, United Arab Emirates. This role focuses on managing the end-to-end Help Desk ticketing system, ensuring efficient ticket assignment, SLA compliance, coordination between teams, system administration, reporting, and continuous process improvement within the service delivery framework.
Job Location
Dubai, United Arab Emirates
Industry
Engineering and Technology Services
Function
Help Desk Coordination and Service Management
Salary
AED 9,000 - AED 12,000 per month (Negotiable)
Gender
Any
Employment Type
Full-time
Work Hours
Sunday to Thursday, 8 hours/day
Date Posted
April 26, 2025
Valid Through
April 26, 2026
Key Responsibilities
- Manage incoming service tickets and requests within the ManageEngine Help Desk platform.
- Ensure tickets are properly categorized, prioritized, assigned, and escalated in line with agreed SLAs.
- Configure and maintain the ManageEngine system including forms, workflows, roles, and notifications.
- Implement system customizations to meet evolving business needs.
- Coordinate with field teams and clients to ensure seamless service delivery and prompt issue resolution.
- Analyze service ticket trends to recommend process and system improvements.
- Generate and present regular SLA compliance and performance reports for internal stakeholders.
- Maintain clear documentation of system configurations, workflows, and operating procedures.
- Deliver system training and support to internal users to maximize system adoption and usage.
Qualifications & Skills
- Education: Bachelor\'s Degree or Diploma in Electronics or Computer Engineering.
- Experience:
- Minimum 3 years\' experience in service coordination and ticketing system management.
- Industry experience with authority regulation knowledge and technical background in electronic security systems solutions.
- Technical Skills:
- Expertise in using ManageEngine ticketing system.
- Strong problem-solving and troubleshooting capabilities.
- Good communication, client-facing, and customer service skills.
- Behavioral Skills:
- Attention to detail with high accuracy in administrative and system management tasks.
- Strong organizational and time management abilities.
- Creative problem-solver with adaptability to dynamic environments.
- Ability to work collaboratively in a team setting with a customer-focused approach.
About the Company
Al-Futtaim Engineering & Technologies is a leading provider of integrated engineering and IT solutions across the UAE, Qatar, Saudi Arabia, and Egypt. With a comprehensive range of services spanning air conditioning, elevators, building products, MEP, energy management, IT infrastructure, and digital transformation, Al-Futtaim Engineering & Technologies is dedicated to delivering innovative, customer-centric solutions that support the region’s most critical sectors.
ManageEngine Help Desk Coordinator
Job Overview
Al-Futtaim Engineering & Technologies is seeking a skilled ManageEngine Help Desk Coordinator based in Dubai, United Arab Emirates. This role focuses on managing the end-to-end Help Desk ticketing system, ensuring efficient ticket assignment, SLA compliance, coordination between teams, system administration, reporting, and continuous process improvement within the service delivery framework.
Job Location
Dubai, United Arab Emirates
Industry
Engineering and Technology Services
Function
Help Desk Coordination and Service Management
Salary
AED 9,000 - AED 12,000 per month (Negotiable)
Gender
Any
Employment Type
Full-time
Work Hours
Sunday to Thursday, 8 hours/day
Date Posted
April 26, 2025
Valid Through
April 26, 2026
Key Responsibilities
- Manage incoming service tickets and requests within the ManageEngine Help Desk platform.
- Ensure tickets are properly categorized, prioritized, assigned, and escalated in line with agreed SLAs.
- Configure and maintain the ManageEngine system including forms, workflows, roles, and notifications.
- Implement system customizations to meet evolving business needs.
- Coordinate with field teams and clients to ensure seamless service delivery and prompt issue resolution.
- Analyze service ticket trends to recommend process and system improvements.
- Generate and present regular SLA compliance and performance reports for internal stakeholders.
- Maintain clear documentation of system configurations, workflows, and operating procedures.
- Deliver system training and support to internal users to maximize system adoption and usage.
Qualifications & Skills
- Education: Bachelor\'s Degree or Diploma in Electronics or Computer Engineering.
- Experience:
- Minimum 3 years\' experience in service coordination and ticketing system management.
- Industry experience with authority regulation knowledge and technical background in electronic security systems solutions.
- Technical Skills:
- Expertise in using ManageEngine ticketing system.
- Strong problem-solving and troubleshooting capabilities.
- Good communication, client-facing, and customer service skills.
- Behavioral Skills:
- Attention to detail with high accuracy in administrative and system management tasks.
- Strong organizational and time management abilities.
- Creative problem-solver with adaptability to dynamic environments.
- Ability to work collaboratively in a team setting with a customer-focused approach.
About the Company
Al-Futtaim Engineering & Technologies is a leading provider of integrated engineering and IT solutions across the UAE, Qatar, Saudi Arabia, and Egypt. With a comprehensive range of services spanning air conditioning, elevators, building products, MEP, energy management, IT infrastructure, and digital transformation, Al-Futtaim Engineering & Technologies is dedicated to delivering innovative, customer-centric solutions that support the region’s most critical sectors.
