Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
We are seeking a skilled Technical Support Engineer to join our team, focusing on providing expert-level support for networking, security (firewalls), and wireless controllers. This role involves responding to and resolving hardware and software issues via phone, email, or ticketing systems. The ideal candidate will work closely with IT teams to maintain the reliability of technology services and ensure smooth operation across network infrastructure, security protocols, and wireless technologies.
Key Responsibilities:
Provide technical support for networking, firewalls, and wireless controllers via phone, email, or a ticketing system.
Troubleshoot and resolve hardware and software issues, ensuring timely and effective solutions.
Conduct preventative maintenance, including monitoring network performance and security systems.
Manage software updates and patches for networking, security, and wireless systems.
Coordinate with vendors for hardware replacements and repairs (RMA) when necessary.
Collaborate with internal IT teams to ensure the stability and reliability of technology services.
Document all support activities, ensuring accurate records in the ticketing system.
Generate regular reports on support trends, performance, and issue resolution.
Maintain a high level of customer satisfaction by addressing user inquiries and providing clear communication.
Required Experience and Skills:
Strong technical background in networking, including firewalls and wireless controllers.
Proven experience in providing technical support for both hardware and software issues.
Familiarity with networking protocols, security systems, and wireless infrastructure.
Ability to conduct preventative maintenance and manage software updates.
Experience coordinating with vendors for hardware-related issues, including RMAs.
Excellent troubleshooting skills with the ability to work under pressure and manage multiple tasks.
Strong communication skills and ability to collaborate effectively with internal teams.
Experience documenting support activities and creating reports on performance and trends.
This is an exciting opportunity for a proactive and technically adept individual who is passionate about networking, security, and wireless technologies. If you're looking to make a difference in a dynamic IT environment, we encourage you to apply.
Key Responsibilities:
Provide technical support for networking, firewalls, and wireless controllers via phone, email, or a ticketing system.
Troubleshoot and resolve hardware and software issues, ensuring timely and effective solutions.
Conduct preventative maintenance, including monitoring network performance and security systems.
Manage software updates and patches for networking, security, and wireless systems.
Coordinate with vendors for hardware replacements and repairs (RMA) when necessary.
Collaborate with internal IT teams to ensure the stability and reliability of technology services.
Document all support activities, ensuring accurate records in the ticketing system.
Generate regular reports on support trends, performance, and issue resolution.
Maintain a high level of customer satisfaction by addressing user inquiries and providing clear communication.
Required Experience and Skills:
Strong technical background in networking, including firewalls and wireless controllers.
Proven experience in providing technical support for both hardware and software issues.
Familiarity with networking protocols, security systems, and wireless infrastructure.
Ability to conduct preventative maintenance and manage software updates.
Experience coordinating with vendors for hardware-related issues, including RMAs.
Excellent troubleshooting skills with the ability to work under pressure and manage multiple tasks.
Strong communication skills and ability to collaborate effectively with internal teams.
Experience documenting support activities and creating reports on performance and trends.
This is an exciting opportunity for a proactive and technically adept individual who is passionate about networking, security, and wireless technologies. If you're looking to make a difference in a dynamic IT environment, we encourage you to apply.
