The American Hospital Dubai is a 254-bed private hospital providing healthcare to the highest US standards and is the leader and pioneer in international accreditation and recognition. The hospital serves patients across the region and includes several specialist centers – Comprehensive Cancer Center, Orthopedics and Total Joint Replacement Center for adults, The Heart Center, Diabetes Program, and Cochlear Implant Center. All our physicians are Western Board Certified. The American Hospital Satellite Clinics in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Hills & Nad Al Sheba now offer the same quality of care within the community. The hospital is the first Middle East member of the prestigious Mayo Clinic Care Network....

Clinic Supervisor

Join American Hospital Dubai as a Clinic Supervisor and play a key role in ensuring efficient clinic operations, optimizing patient satisfaction, and leading a high-performing team in delivering world-class healthcare services.

Job Location Dubai United Arab Emirates
Job Industry Healthcare
Job Function Clinic Operations and Administration
Salary Negotiable
Gender Any

Key Responsibilities

- Supervise daily clinic operations, ensuring smooth workflow and optimal patient experience
- Monitor and improve key performance indicators, including patient attendance, no-show rates, and patient satisfaction survey responses
- Oversee patient relations executives and porters, ensuring adherence to service excellence standards
- Ensure all approved but unused tests are followed up with patients to enhance utilization
- Collaborate with marketing to ensure digital and offline materials reflect the clinic’s current services and physician offerings
- Provide clinic-specific orientation for new physicians and staff, ensuring they are well-integrated into the system
- Conduct staff training on patient relations and financial protocols to minimize cash outstanding episodes
- Ensure full compliance with hospital policies on safety, infection control, and security protocols
- Prepare quarterly clinic outcome reports and assist in performance improvement initiatives
- Work closely with the director of the clinic to organize and document quality improvement (QI) meetings and track action plans
- Address operational challenges by coordinating with the front office, IT, finance, and insurance departments
- Provide financial training to Patient Relations Executives to optimize billing and reduce outstanding balances
- Ensure timely registration error resolution in collaboration with the insurance department
- Assign and reassign clinic staff as needed to maintain operational efficiency during absences or peak times
- Ensure strict adherence to the hospital’s charging, accounting, and compliance policies

Required Skills and Experience

- Bachelor’s degree in Business Administration or a related field
- At least 5 years of experience in a management role within a clinic or healthcare setting
- Strong knowledge of clinic operations and medical terminology
- Proficiency in healthcare management systems such as Cerner, Oracle, and MS Office (Excel, PowerPoint)
- Excellent leadership and organizational skills with the ability to manage and mentor staff
- Strong problem-solving abilities to address operational and patient-related issues efficiently
- Excellent verbal and written communication skills in English

What We Offer

- Competitive salary and benefits package
- Opportunity to work in a leading healthcare institution known for excellence in patient care
- A collaborative and supportive work environment with professional growth opportunities
- Exposure to cutting-edge healthcare management practices

If you are an experienced clinic operations leader passionate about optimizing healthcare services, apply now and become a part of American Hospital Dubai’s mission to deliver world-class medical care.

Job Title Clinic Supervisor Job Description Clinic Supervisor Join American Hospital Dubai as a Clinic Supervisor and play a key role in ensuring efficient clinic operations, optimizing patient satisfaction, and leading a high-performing team in delivering world-class healthcare services. Job Location Dubai United Arab Emirates Job Industry Healthcare Job Function Clinic Operations and Administration Salary Negotiable Gender Any Key Responsibilities - Supervise daily clinic operations, ensuring smooth workflow and optimal patient experience - Monitor and improve key performance indicators, including patient attendance, no-show rates, and patient satisfaction survey responses - Oversee patient relations executives and porters, ensuring adherence to service excellence standards - Ensure all approved but unused tests are followed up with patients to enhance utilization - Collaborate with marketing to ensure digital and offline materials reflect the clinic’s current services and physician offerings - Provide clinic-specific orientation for new physicians and staff, ensuring they are well-integrated into the system - Conduct staff training on patient relations and financial protocols to minimize cash outstanding episodes - Ensure full compliance with hospital policies on safety, infection control, and security protocols - Prepare quarterly clinic outcome reports and assist in performance improvement initiatives - Work closely with the director of the clinic to organize and document quality improvement (QI) meetings and track action plans - Address operational challenges by coordinating with the front office, IT, finance, and insurance departments - Provide financial training to Patient Relations Executives to optimize billing and reduce outstanding balances - Ensure timely registration error resolution in collaboration with the insurance department - Assign and reassign clinic staff as needed to maintain operational efficiency during absences or peak times - Ensure strict adherence to the hospital’s charging, accounting, and compliance policies Required Skills and Experience - Bachelor’s degree in Business Administration or a related field - At least 5 years of experience in a management role within a clinic or healthcare setting - Strong knowledge of clinic operations and medical terminology - Proficiency in healthcare management systems such as Cerner, Oracle, and MS Office (Excel, PowerPoint) - Excellent leadership and organizational skills with the ability to manage and mentor staff - Strong problem-solving abilities to address operational and patient-related issues efficiently - Excellent verbal and written communication skills in English What We Offer - Competitive salary and benefits package - Opportunity to work in a leading healthcare institution known for excellence in patient care - A collaborative and supportive work environment with professional growth opportunities - Exposure to cutting-edge healthcare management practices If you are an experienced clinic operations leader passionate about optimizing healthcare services, apply now and become a part of American Hospital Dubai’s mission to deliver world-class medical care. Post Details

Job Start Date Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai

Desired Candidate's Profile Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Health, Wellness and Fitness Job Function Job Functions -> Administrative Employers Details Company American Hospital Dubai Contact Person HR American Hospital Dubai Designation HR Manager Telephone 043775500 Email infoahdubai.com