For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future....

Guest Relations Supervisor – Luxury Hospitality Abu Dhabi

Step into a leadership role at Rixos Premium Saadiyat Island, one of Accor’s flagship luxury resorts, as a Guest Relations Supervisor. This role is ideal for hospitality professionals with a passion for guest satisfaction, team development, and operational excellence in a fast-paced and high-end environment.

Job Location: Abu Dhabi, United Arab Emirates
Industry: Hospitality
Function: Guest Relations / Front Office Supervision
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any

What Does a Guest Relations Supervisor Do?

As Guest Relations Supervisor, your focus is to ensure an exceptional guest experience by promoting service excellence, supporting team development, and maintaining high operational standards. You will serve as a key point of contact for guests while supervising front-of-house teams to ensure smooth and memorable stays.

What Are the Key Responsibilities?

- Deliver warm, prompt, and professional assistance to all guests
- Anticipate guest needs and respond proactively to enhance satisfaction
- Support colleagues with care and flexibility across departments as needed
- Assist with scheduling, recruitment, departmental training, and orientation
- Conduct regular staff appraisals, provide coaching, and address development needs
- Promote a strong morale within the guest services team
- Ensure compliance with statutory fire, health, and safety regulations
- Monitor service standards and coach team members to uphold luxury hospitality expectations
- Identify and report workplace hazards and ensure timely follow-up on maintenance issues
- Drive internal sales awareness and encourage upselling when appropriate
- Help control departmental operating costs without compromising guest experience
- Support your manager in executing department strategy and delivering training

What Skills Are Needed for a Guest Relations Supervisor in Abu Dhabi?

Education:
- Diploma in Hotel Management or equivalent qualification

Experience:
- Minimum 2 years of supervisory experience in guest relations or front office operations
- Prior international hotel experience is highly preferred

Skills:
- Guest-focused mindset with a strong service orientation
- Excellent interpersonal, verbal, and written communication skills
- Proficient in hotel systems, including Opera, MS Word, and Excel
- Organized, adaptable, and able to lead in a dynamic and high-pressure environment
- Strong leadership, delegation, and team-building skills
- Ability to foster staff development and uphold performance standards

What Benefits Come with This Position?

- Employee benefit card offering global discounts at Accor properties
- Access to professional training through Accor Academies
- Opportunities for career growth across Accor’s global network
- Participation in sustainability and social impact initiatives under Planet 21
- Work within an award-winning resort on the pristine Saadiyat Island coastline

About the company

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments - 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Job Title Guest Relations Supervisor – Luxury Hospitality Abu Dhabi Job Description Guest Relations Supervisor – Luxury Hospitality Abu Dhabi Step into a leadership role at Rixos Premium Saadiyat Island, one of Accor’s flagship luxury resorts, as a Guest Relations Supervisor. This role is ideal for hospitality professionals with a passion for guest satisfaction, team development, and operational excellence in a fast-paced and high-end environment. Job Location: Abu Dhabi, United Arab Emirates Industry: Hospitality Function: Guest Relations / Front Office Supervision Salary: Negotiable Gender: Any Candidate Nationality: Any Candidate Current Location: Any What Does a Guest Relations Supervisor Do? As Guest Relations Supervisor, your focus is to ensure an exceptional guest experience by promoting service excellence, supporting team development, and maintaining high operational standards. You will serve as a key point of contact for guests while supervising front-of-house teams to ensure smooth and memorable stays. What Are the Key Responsibilities? - Deliver warm, prompt, and professional assistance to all guests - Anticipate guest needs and respond proactively to enhance satisfaction - Support colleagues with care and flexibility across departments as needed - Assist with scheduling, recruitment, departmental training, and orientation - Conduct regular staff appraisals, provide coaching, and address development needs - Promote a strong morale within the guest services team - Ensure compliance with statutory fire, health, and safety regulations - Monitor service standards and coach team members to uphold luxury hospitality expectations - Identify and report workplace hazards and ensure timely follow-up on maintenance issues - Drive internal sales awareness and encourage upselling when appropriate - Help control departmental operating costs without compromising guest experience - Support your manager in executing department strategy and delivering training What Skills Are Needed for a Guest Relations Supervisor in Abu Dhabi? Education: - Diploma in Hotel Management or equivalent qualification Experience: - Minimum 2 years of supervisory experience in guest relations or front office operations - Prior international hotel experience is highly preferred Skills: - Guest-focused mindset with a strong service orientation - Excellent interpersonal, verbal, and written communication skills - Proficient in hotel systems, including Opera, MS Word, and Excel - Organized, adaptable, and able to lead in a dynamic and high-pressure environment - Strong leadership, delegation, and team-building skills - Ability to foster staff development and uphold performance standards What Benefits Come with This Position? - Employee benefit card offering global discounts at Accor properties - Access to professional training through Accor Academies - Opportunities for career growth across Accor’s global network - Participation in sustainability and social impact initiatives under Planet 21 - Work within an award-winning resort on the pristine Saadiyat Island coastline About the company We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments - 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all. Post Details

Job Start Date Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Abdu Dhabi Location City Abu Dhabi UAE

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Guest Services-Concierge Employers Details Company Accor Group Contact Person HR Director Designation HR Manager Telephone +33145388600 Email anuj.chaudhryaccor.com