We are looking for a detail-oriented Hotel Reservations Assistant to assist our guests and travel agencies with their booking needs. You will provide various planning and booking services, including answering customers‚ questions and booking rooms.
Duties and Responsibilities:
Handling bookings (FIT/groups)
Knowledge of Reservation system (opera will be an advantage)
Handling telephonic inquiries
Handling online reservation/bookings and online channels like Booking.com and Agoda etc.
Responding to emails
Sorting out any issues that may arise with bookings or reservations
Processing bookings and sending confirmation details to travel agents or customers
Selling and promoting hotel rooms and services