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Helpdesk Coordinator – Facilities & CAFM Support Job Vacancy in UAE Dubai
Posted date [2025-04-23]
(ID: 34479)
Our purpose is to make trade flow and change what’s possible for everyone. We aim to achieve this with fast, sustainable movement of products through a single platform for trade. This is our north star. It guides every decision we make and allows us to make a meaningful difference to the world. Whatever we do, wherever we do it, it all leads here. |
Helpdesk Coordinator – Facilities & CAFM Support
DP World UAE is hiring a Helpdesk Coordinator to support administrative and coordination functions within the Asset & Property Management (APM) department. Based in Dubai, this role involves handling inbound service requests, updating the CAFM system, coordinating with service providers, and ensuring efficient tracking and resolution of technical and maintenance jobs.
Job Location: Dubai, United Arab Emirates
Industry: Transportation, Logistics, Supply Chain and Storage
Function: Administration and Facilities Management
Salary: AED 7000 - AED 9000 (Estimated market range, not provided by the employer - always negotiable)
Gender: Any
What Does a Helpdesk Coordinator Do?
- Operate and manage the DP World CAFM (Computer-Aided Facility Management) system and Helpdesk interface
- Receive incoming service requests via phone and email and categorize them based on urgency and nature
- Record all calls and requests accurately in the CAFM platform or SharePoint as per standard operating procedures
- Allocate service tickets to the appropriate internal resource, service provider, or contractor, and notify relevant stakeholders
- Provide callers with updates on service timelines and escalation procedures for unresolved or repeated issues
- Monitor progress of assigned jobs, ensure work is closed with accurate details, and follow up on outstanding tasks
- Track Building Management Systems (BMS), EMC systems, and other facilities monitoring platforms in real time
- Support administrative tasks including database updates, document handling, and reporting
- Ensure timely communication across departments to minimize response delays and maximize customer satisfaction
- Escalate delays or repeated issues to supervisors and maintain service performance records
What Are the Key Responsibilities?
- Operate CAFM systems for logging, updating, and closing service requests
- Monitor email inbox for requests and manage telephony system communication professionally
- Provide support to management on reporting, data consolidation, and CAFM analytics
- Participate in technology-driven improvements for facilities operations
- Ensure SLA compliance and follow-up with vendors for resolution verification
- Maintain logs, schedules, and system records for future reference and auditing
What Skills Are Needed for a Helpdesk Coordinator in Dubai?
Education:
- Bachelor’s degree in any discipline is preferred
- Bilingual proficiency in English and Arabic is an advantage
Experience:
- 4 to 6 years of experience in administrative or coordination roles within facilities management or service industries
- Experience operating CAFM systems such as Concept Evolution and call center telephony systems is essential
Technical Skills:
- Proficiency in CAFM software, Microsoft Outlook, Word, Excel, and PowerPoint
- Familiarity with building systems monitoring platforms (BMS, EMC)
- Strong documentation and data management capabilities
Soft Skills:
- Strong communication and customer service skills
- Proactive approach to coordination and problem-solving
- High attention to detail and ability to manage multiple priorities
- Professional, polite, and solution-oriented with a team-driven mindset
What Benefits Come with This Position?
- Be part of a mission-critical team supporting DP World’s infrastructure and operational facilities
- Work in a dynamic, multinational environment with exposure to advanced CAFM platforms
- Career development opportunities within one of the UAE’s largest logistics organizations
- Competitive salary and structured learning paths for CAFM and service operations
- Gain experience working in a fast-paced, tech-enabled facilities environment
About the company
Located in Dubai, DP World UAE is at the heart of DP World’s global operations. It is home to the flagship Jebel Ali Port, a premier maritime gateway and trade hub for a region serving more than 3.5 billion people.
DP World UAE’s portfolio includes Jebel Ali Port, Mina Rashid Cruise Terminal, P&O Marinas, Mina Al Hamriya, and key economic zones such as Jafza, National Industries Park, and Dubai Auto Zone.
Jebel Ali Port is among the world’s largest container ports and has been voted “Best Seaport in the Middle East” for 24 consecutive years. It offers direct connections to over 150 ports worldwide and features the largest man-made harbour globally.
DP World UAE is hiring a Helpdesk Coordinator to support administrative and coordination functions within the Asset & Property Management (APM) department. Based in Dubai, this role involves handling inbound service requests, updating the CAFM system, coordinating with service providers, and ensuring efficient tracking and resolution of technical and maintenance jobs.
Job Location: Dubai, United Arab Emirates
Industry: Transportation, Logistics, Supply Chain and Storage
Function: Administration and Facilities Management
Salary: AED 7000 - AED 9000 (Estimated market range, not provided by the employer - always negotiable)
Gender: Any
What Does a Helpdesk Coordinator Do?
- Operate and manage the DP World CAFM (Computer-Aided Facility Management) system and Helpdesk interface
- Receive incoming service requests via phone and email and categorize them based on urgency and nature
- Record all calls and requests accurately in the CAFM platform or SharePoint as per standard operating procedures
- Allocate service tickets to the appropriate internal resource, service provider, or contractor, and notify relevant stakeholders
- Provide callers with updates on service timelines and escalation procedures for unresolved or repeated issues
- Monitor progress of assigned jobs, ensure work is closed with accurate details, and follow up on outstanding tasks
- Track Building Management Systems (BMS), EMC systems, and other facilities monitoring platforms in real time
- Support administrative tasks including database updates, document handling, and reporting
- Ensure timely communication across departments to minimize response delays and maximize customer satisfaction
- Escalate delays or repeated issues to supervisors and maintain service performance records
What Are the Key Responsibilities?
- Operate CAFM systems for logging, updating, and closing service requests
- Monitor email inbox for requests and manage telephony system communication professionally
- Provide support to management on reporting, data consolidation, and CAFM analytics
- Participate in technology-driven improvements for facilities operations
- Ensure SLA compliance and follow-up with vendors for resolution verification
- Maintain logs, schedules, and system records for future reference and auditing
What Skills Are Needed for a Helpdesk Coordinator in Dubai?
Education:
- Bachelor’s degree in any discipline is preferred
- Bilingual proficiency in English and Arabic is an advantage
Experience:
- 4 to 6 years of experience in administrative or coordination roles within facilities management or service industries
- Experience operating CAFM systems such as Concept Evolution and call center telephony systems is essential
Technical Skills:
- Proficiency in CAFM software, Microsoft Outlook, Word, Excel, and PowerPoint
- Familiarity with building systems monitoring platforms (BMS, EMC)
- Strong documentation and data management capabilities
Soft Skills:
- Strong communication and customer service skills
- Proactive approach to coordination and problem-solving
- High attention to detail and ability to manage multiple priorities
- Professional, polite, and solution-oriented with a team-driven mindset
What Benefits Come with This Position?
- Be part of a mission-critical team supporting DP World’s infrastructure and operational facilities
- Work in a dynamic, multinational environment with exposure to advanced CAFM platforms
- Career development opportunities within one of the UAE’s largest logistics organizations
- Competitive salary and structured learning paths for CAFM and service operations
- Gain experience working in a fast-paced, tech-enabled facilities environment
About the company
Located in Dubai, DP World UAE is at the heart of DP World’s global operations. It is home to the flagship Jebel Ali Port, a premier maritime gateway and trade hub for a region serving more than 3.5 billion people.
DP World UAE’s portfolio includes Jebel Ali Port, Mina Rashid Cruise Terminal, P&O Marinas, Mina Al Hamriya, and key economic zones such as Jafza, National Industries Park, and Dubai Auto Zone.
Jebel Ali Port is among the world’s largest container ports and has been voted “Best Seaport in the Middle East” for 24 consecutive years. It offers direct connections to over 150 ports worldwide and features the largest man-made harbour globally.
