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IT Help Desk Administrator Job Vacancy in UAE Dubai

Posted date [2024-10-02]   (ID: 32050)
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Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,” in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display” title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies....

Company: EDGE Group PJSC

About AL TAIF

We are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.



MAJOR DUTIES AND RESPONSIBILITIES


- Coordinate the repair, replacement and installation of computers, laptops, printers and peripherals, including telecommunications equipment and data networks.
- Support the Microsoft Windows and Office Professional product family; use and troubleshoot MS XP Professional OS and MS Office applications such as Word, Excel, Outlook, PowerPoint, and Visio.
- Detect and remove computer viruses.
- Install anti-virus software.
- Detect hardware and software problems, conduct computer upgrades, perform networking diagnoses/set-up and resolve PC-specific issues/troubleshooting.
- Perform Symantec Back-up Exec and Symantec Tape Management.
- Document Help Desk trouble calls and track to resolution.
- Follow-up via phone, e-mail or in person to ensure IT customer satisfaction.
- Maintain physical IT files and office databases including asset registers, user account registers, equipment and software distribution, software licensing, warranty information, etc.
- Conduct a physical inventory of all IT equipment and software.
- Sustain software integration and functional testing as required.
- Ensure that safety practices, housekeeping, and environmental standards are maintained in IT spaces.
- Maintain the confidentiality and security of all company documents.
- Support other employees of the IT section in fulfilling their roles
- Ensure compliance with all safety, housekeeping and environmental directives.
- Perform other duties as directed by the Manager, IT and Digitalisation.



MINIMUM QUALIFICATIONS


- High school diploma is required, a Bachelor's degree is preferred.
- A minimum of two years of experience providing IT customer support to computer users in an office environment is required.
- Certifications in any of the following are highly desired; SAP, IBM MAXIMO, Microsoft, and/or Oracle are an advantage.
- A proven ability to interact with employees of different levels and different cultures is preferred.

- The ability to work analytically and independently, as well as within a team is preferred.
- The ability to adaptable to a rapidly changing technical environment is an advantage.
- An ability to communicate effectively in English, both in writing and verbally is required.
Job Title IT Help Desk Administrator
Job Description Company: EDGE Group PJSC

About AL TAIF

We are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.



MAJOR DUTIES AND RESPONSIBILITIES


- Coordinate the repair, replacement and installation of computers, laptops, printers and peripherals, including telecommunications equipment and data networks.
- Support the Microsoft Windows and Office Professional product family; use and troubleshoot MS XP Professional OS and MS Office applications such as Word, Excel, Outlook, PowerPoint, and Visio.
- Detect and remove computer viruses.
- Install anti-virus software.
- Detect hardware and software problems, conduct computer upgrades, perform networking diagnoses/set-up and resolve PC-specific issues/troubleshooting.
- Perform Symantec Back-up Exec and Symantec Tape Management.
- Document Help Desk trouble calls and track to resolution.
- Follow-up via phone, e-mail or in person to ensure IT customer satisfaction.
- Maintain physical IT files and office databases including asset registers, user account registers, equipment and software distribution, software licensing, warranty information, etc.
- Conduct a physical inventory of all IT equipment and software.
- Sustain software integration and functional testing as required.
- Ensure that safety practices, housekeeping, and environmental standards are maintained in IT spaces.
- Maintain the confidentiality and security of all company documents.
- Support other employees of the IT section in fulfilling their roles
- Ensure compliance with all safety, housekeeping and environmental directives.
- Perform other duties as directed by the Manager, IT and Digitalisation.



MINIMUM QUALIFICATIONS


- High school diploma is required, a Bachelor's degree is preferred.
- A minimum of two years of experience providing IT customer support to computer users in an office environment is required.
- Certifications in any of the following are highly desired; SAP, IBM MAXIMO, Microsoft, and/or Oracle are an advantage.
- A proven ability to interact with employees of different levels and different cultures is preferred.

- The ability to work analytically and independently, as well as within a team is preferred.
- The ability to adaptable to a rapidly changing technical environment is an advantage.
- An ability to communicate effectively in English, both in writing and verbally is required.
Post Details
Job Start Date 1970-01-01
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> I T and Services
Job Function Job Functions -> Administrative
Employers Details
Company EdgeGroup
Contact Person
Designation
Telephone +97122056666
Email priya.belt(at)edgegroup.ae
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