Senior Interactive Voice Response (IVR) Developer Job Vacancy in USA
Posted date [2025-02-20]
(ID: 33538)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Senior Interactive Voice Response (IVR) Developer
We are seeking a skilled Senior Interactive Voice Response (IVR) Developer to join our team at Concentrix. In this role, you will design, develop, and maintain Java-based applications for VoIP systems while implementing and managing SIP protocols for seamless communication. You will collaborate with cross-functional teams to enhance customer experience technology solutions and drive innovation at scale. This role requires a hybrid work schedule, with three days per week onsite in Overland Park, KS.
Job Location: Overland Park, Kansas, USA
Job Industry: Information Technology and Customer Experience Solutions
Job Function: IVR Development and VoIP System Engineering
Salary: Negotiable
Gender: Any
Key Responsibilities
- Design, develop, and maintain Java-based applications for VoIP systems to enhance interactive voice response (IVR) solutions
- Implement and manage SIP protocols for VoIP communication, ensuring performance, quality, and responsiveness
- Collaborate with cross-functional teams to define, design, and ship new features for IVR systems
- Troubleshoot and resolve issues in existing software to maintain seamless functionality
- Write clean, scalable, and efficient code using Java frameworks such as Spring or Hibernate
- Participate in code reviews and provide constructive feedback to enhance team productivity
- Stay updated with the latest industry trends and technologies to drive innovation
- Ensure high standards of application performance, security, and maintainability
Qualifications
- Bachelor\'s degree in Computer Science, Engineering, or a related field
- Proven experience as a Java Developer, specializing in IVR systems and VoIP technologies
- Strong knowledge of VoIP technologies and SIP protocols
- Experience with Java frameworks such as Spring or Hibernate
- Familiarity with RESTful APIs and web services integration
- Proficient in SQL and database management
- Excellent problem-solving skills and attention to detail
- Ability to work independently and collaboratively within a team
- Strong communication skills and ability to articulate technical concepts clearly
- Must be able to work onsite at the client location three times per week in Overland Park, KS
Preferred Qualifications
- Experience with cloud platforms such as AWS or Azure
- Knowledge of additional programming languages like Python or C++
- Familiarity with Agile development methodologies
What We Offer
- Competitive salary and benefits package
- Hybrid work model with flexible schedules and onsite presence in Overland Park, KS
- Career growth and leadership development opportunities in a dynamic and innovative environment
- Collaborative and forward-thinking work culture with a focus on strategic leadership
- Opportunity to shape the future of IVR systems and customer experience solutions
About the Company
Concentrix is a global leader in customer experience solutions, driving digital transformation through strategy, talent, and technology. We power exceptional customer experiences for the world’s best-known brands, with a culture that champions people, values diversity, and fosters career growth. Join us and lead the design and development of innovative IVR solutions, driving value and customer satisfaction at scale.
We are seeking a skilled Senior Interactive Voice Response (IVR) Developer to join our team at Concentrix. In this role, you will design, develop, and maintain Java-based applications for VoIP systems while implementing and managing SIP protocols for seamless communication. You will collaborate with cross-functional teams to enhance customer experience technology solutions and drive innovation at scale. This role requires a hybrid work schedule, with three days per week onsite in Overland Park, KS.
Job Location: Overland Park, Kansas, USA
Job Industry: Information Technology and Customer Experience Solutions
Job Function: IVR Development and VoIP System Engineering
Salary: Negotiable
Gender: Any
Key Responsibilities
- Design, develop, and maintain Java-based applications for VoIP systems to enhance interactive voice response (IVR) solutions
- Implement and manage SIP protocols for VoIP communication, ensuring performance, quality, and responsiveness
- Collaborate with cross-functional teams to define, design, and ship new features for IVR systems
- Troubleshoot and resolve issues in existing software to maintain seamless functionality
- Write clean, scalable, and efficient code using Java frameworks such as Spring or Hibernate
- Participate in code reviews and provide constructive feedback to enhance team productivity
- Stay updated with the latest industry trends and technologies to drive innovation
- Ensure high standards of application performance, security, and maintainability
Qualifications
- Bachelor\'s degree in Computer Science, Engineering, or a related field
- Proven experience as a Java Developer, specializing in IVR systems and VoIP technologies
- Strong knowledge of VoIP technologies and SIP protocols
- Experience with Java frameworks such as Spring or Hibernate
- Familiarity with RESTful APIs and web services integration
- Proficient in SQL and database management
- Excellent problem-solving skills and attention to detail
- Ability to work independently and collaboratively within a team
- Strong communication skills and ability to articulate technical concepts clearly
- Must be able to work onsite at the client location three times per week in Overland Park, KS
Preferred Qualifications
- Experience with cloud platforms such as AWS or Azure
- Knowledge of additional programming languages like Python or C++
- Familiarity with Agile development methodologies
What We Offer
- Competitive salary and benefits package
- Hybrid work model with flexible schedules and onsite presence in Overland Park, KS
- Career growth and leadership development opportunities in a dynamic and innovative environment
- Collaborative and forward-thinking work culture with a focus on strategic leadership
- Opportunity to shape the future of IVR systems and customer experience solutions
About the Company
Concentrix is a global leader in customer experience solutions, driving digital transformation through strategy, talent, and technology. We power exceptional customer experiences for the world’s best-known brands, with a culture that champions people, values diversity, and fosters career growth. Join us and lead the design and development of innovative IVR solutions, driving value and customer satisfaction at scale.
