Database Product Support Manager High Availability Job Vacancy in USA
Posted date [2024-10-22]
(ID: 32308)
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals.
Responsibilities
You will be required to facilitate expediting resolutions to customer issues, and manage escalations by effectively communicating & reporting using internal tools with customers and internal stakeholders on escalations.
You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in the development of effective management skills.
You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.
Your team is likely to be comprised primarily of technical professionals.
Frequent (Weekly) interaction with immediate manager discussing Organization KPI Scorecard and goals, including steps taken to meet organization objectives.
Weekly interface calls between Support & Development teams discussing critical/aging issues. Interface between customer and Oracle Engineering (Development) teams for customer escalations.
Be able to collaboratively work in a team environment and lead teams where multiple players contribute to problem resolution.
Provide technical direction to team members to resolve technical issues.
Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction.
Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in users manuals.
Continually improve all aspects of the professional development of the team, both from technical and service delivery
Responsibilities
You will be required to facilitate expediting resolutions to customer issues, and manage escalations by effectively communicating & reporting using internal tools with customers and internal stakeholders on escalations.
You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in the development of effective management skills.
You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.
Your team is likely to be comprised primarily of technical professionals.
Frequent (Weekly) interaction with immediate manager discussing Organization KPI Scorecard and goals, including steps taken to meet organization objectives.
Weekly interface calls between Support & Development teams discussing critical/aging issues. Interface between customer and Oracle Engineering (Development) teams for customer escalations.
Be able to collaboratively work in a team environment and lead teams where multiple players contribute to problem resolution.
Provide technical direction to team members to resolve technical issues.
Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction.
Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in users manuals.
Continually improve all aspects of the professional development of the team, both from technical and service delivery
