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There’s a reason we strive to go all the way, every day, to deliver a more connected, agile and sustainable future for global logistics. It is our purpose. See why it gets us up in the morning. |
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and
transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and
excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people
in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter,
more sustainable future with Maersk.
The Opportunity
We are looking for an Air Operations Specialist who will focus on Service Delivery of the Regional Strategy for Air Operations and Services excellence. The Air Operations Specialist will be a Primary and Front-Line representation of Air Operations and Services in North America to external Customers and internal Stakeholders. Deliver a superior Customer experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues raised are resolved quickly and proactively and well communicated to our Customer
Responsibilities
Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
Customer Experience: Proactively serve the customer to achieve best-in-class customer service.
Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP's, and respective KPI's. Ensure all compliance matters are followed.
Business growth: Identify and execute upselling opportunities; drive value through the network.
Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.
Complete Any Other Duties as assigned by direct leader as needed to support the business.
transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and
excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people
in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter,
more sustainable future with Maersk.
The Opportunity
We are looking for an Air Operations Specialist who will focus on Service Delivery of the Regional Strategy for Air Operations and Services excellence. The Air Operations Specialist will be a Primary and Front-Line representation of Air Operations and Services in North America to external Customers and internal Stakeholders. Deliver a superior Customer experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues raised are resolved quickly and proactively and well communicated to our Customer
Responsibilities
Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
Customer Experience: Proactively serve the customer to achieve best-in-class customer service.
Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP's, and respective KPI's. Ensure all compliance matters are followed.
Business growth: Identify and execute upselling opportunities; drive value through the network.
Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.
Complete Any Other Duties as assigned by direct leader as needed to support the business.
