Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Deluxe Homes L.L.C (Yerevan, Armenia) is a distinguished IT subsidiary-company of a Dubai-based, leading vacation rentals operator - Deluxe Holiday Homes™ (www.deluxehomes.ae).
We are seeking a customer-focused and highly motivated Call Center Agent to join our team in Yerevan, Armenia. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills, patience, and a passion for helping others. This role requires the ability to multitask, work efficiently in a fast-paced environment, and contribute to a positive and collaborative team atmosphere.
Responsibilities:
Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience during every interaction.
Handle incoming calls from customers, as well as initiate outbound calls to follow up on inquiries, gather information, or provide updates.
Identify and resolve customer issues promptly and effectively, escalating complex problems to higher-level support as needed.
Develop and maintain a thorough understanding of the company\'s products, services, and policies to provide accurate information to customers.
Accurately and thoroughly document customer interactions, issues, and resolutions in the company\'s database or CRM system.
Collaborate with team members and other departments to share information, address customer concerns, and contribute to a positive working environment.
Follow established procedures, guidelines, and scripts to ensure consistency in customer interactions and maintain service quality standards.
Effectively manage and prioritize tasks to meet performance metrics and service level agreements.
Working Conditions:
Work hours may include evenings, weekends, and holidays based on the needs of the business.
Benefits
Competitive Salary Package,
Opportunities for professional growth and development,
A supportive and collaborative work environment.
We are seeking a customer-focused and highly motivated Call Center Agent to join our team in Yerevan, Armenia. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills, patience, and a passion for helping others. This role requires the ability to multitask, work efficiently in a fast-paced environment, and contribute to a positive and collaborative team atmosphere.
Responsibilities:
Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience during every interaction.
Handle incoming calls from customers, as well as initiate outbound calls to follow up on inquiries, gather information, or provide updates.
Identify and resolve customer issues promptly and effectively, escalating complex problems to higher-level support as needed.
Develop and maintain a thorough understanding of the company\'s products, services, and policies to provide accurate information to customers.
Accurately and thoroughly document customer interactions, issues, and resolutions in the company\'s database or CRM system.
Collaborate with team members and other departments to share information, address customer concerns, and contribute to a positive working environment.
Follow established procedures, guidelines, and scripts to ensure consistency in customer interactions and maintain service quality standards.
Effectively manage and prioritize tasks to meet performance metrics and service level agreements.
Working Conditions:
Work hours may include evenings, weekends, and holidays based on the needs of the business.
Benefits
Competitive Salary Package,
Opportunities for professional growth and development,
A supportive and collaborative work environment.
