Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Telephone Operators are ultimately responsible for the call center procedure
Maintain the department KPI
The head of the department has to ensure implementation of the procedures
Operators have the responsibility to answer the telephone at all times and at no time must the telephone be left unattended.
To answer promptly before the third ring
Before picking up the receiver discontinue any other conversation at activity such as eating, typing etc that can be heard by the calling party.
Always keep the pad and pencil near the phone
Speak clearly and distinctly in a pleasant tone of voice
Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby
When transferring a call be sure to explain to the caller that you are doing so and where you are transferring them. When the call is picked up, explain to the person at to other end that you are transferring someone and the subject matter of his call
Remember that you may be the first and only contact in your department and that first impression will stay with the caller long after the call is completed
If the caller has reached the wrong department be courteous. Sometimes they have been transferred all over for a simple question if possible, attempt to find out where they should call, to whom they should speak, they will greatly appreciate it.
When the called party is not in the following responses should be used both to protect the privacy of the staff and to give a more tactful response
Complaints are directed to the Public Relation Office
Be prepared with pen and message slip when answered the phone
Performs related duties as assigned by the Head of the Department.
When taking the message be sure to ask for:
Maintain the department KPI
The head of the department has to ensure implementation of the procedures
Operators have the responsibility to answer the telephone at all times and at no time must the telephone be left unattended.
To answer promptly before the third ring
Before picking up the receiver discontinue any other conversation at activity such as eating, typing etc that can be heard by the calling party.
Always keep the pad and pencil near the phone
Speak clearly and distinctly in a pleasant tone of voice
Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby
When transferring a call be sure to explain to the caller that you are doing so and where you are transferring them. When the call is picked up, explain to the person at to other end that you are transferring someone and the subject matter of his call
Remember that you may be the first and only contact in your department and that first impression will stay with the caller long after the call is completed
If the caller has reached the wrong department be courteous. Sometimes they have been transferred all over for a simple question if possible, attempt to find out where they should call, to whom they should speak, they will greatly appreciate it.
When the called party is not in the following responses should be used both to protect the privacy of the staff and to give a more tactful response
Complaints are directed to the Public Relation Office
Be prepared with pen and message slip when answered the phone
Performs related duties as assigned by the Head of the Department.
When taking the message be sure to ask for:
