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Customer Care Executive Job Vacancy in UAE Dubai

Posted date [2024-09-30]   (ID: 32018)
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Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,” in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display” title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies....

Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Responsibilities
Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Job Title Customer Care Executive
Job Description Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Responsibilities
Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Post Details
Job Start Date 1970-01-01
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Other
Job Function Job Functions -> Customer Servic
Employers Details
Company NMC
Contact Person
Designation
Telephone +971 48019200
Email jebelali.medicalcenter(at)nmc.ae
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