Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Opportunity
Sr. Customer Experience Partner - 4PL
Position open to U.S. candidates only
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter,
more sustainable future with Maersk.
What we offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The opportunity
Reporting to the Manager of 4PL Customer Experience Control Tower, you will assist a team of customer facing logistics specialist and support processes in conjunction with colleagues in GSC (Global Service Centers), Product and Sales teams. You will help manage capacity and act as first level of escalation for team or customer related matters.You will assist in training and shaping the knowledge and performance of the team. As a Senior Customer Experience Partner, you will furthermore help drive a continuous improvement mindset to enhance the Customer Experience and Productivity of the team.
Responsibilities
? Understand the Logistics and Services 4PL accounts' business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
? Build and maintain long term relationship with customer, and internal operational and customer service network
? Act as Team Lead and escalation point for customer issues and questions
? Provide regular feedback on colleague performance in conjunction with the Manager for colleague and department development
? Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the 4PL Customer Experience Control Tower Manager, Product Manager, Program Manager and or KCM-Key Client Manager, where applicable
? Indirectly manage and lead the Global Service Centre (GSC) staff assigned to the key account
? Ensure all IOPs (Internal Operational Procedure), SOPs (Standard Operational Procedure) and KPIs (Key Performance Index) are in accordance with business changes
? Monitor and deliver KPI performances to meet/exceed customers' targets
? Execute resource planning in conjunction with the Manager to maximize efficiencies
? Perform day to day activities alongside front line colleagues to ensure high customer satisfaction and directly assist customers in key areas to improve service delivery
? Identify and implement sustainable solutions for possible service failures through root cause analysis
? Actively support implementation of local and global initiatives
? Develop the team's competencies through challenging and stretching assignments
? Develop a professional and customer-focused Customer Experience team through role-modelling and best practice sharing
? Maintain work rosters and timesheets with a view to maximize capacity, manage peak demand, and minimize overtime
? Setup checking mechanism on key operations elements and monitor exceptions to reduce the chance of service issues
? Ensure compliance with applicable federal, state and local laws and regulations; adherence to company procedures and policies.
? Performs other position related duties as specified by management
Requirements
? Bachelor's degree
? Supervisory experience preferred
? 3-5 years of SCM/4PL or similar industry experience
? Solid SCM/4PL/ Shipping operations background.
? Client Management experience preferred
Job Type:
Full Time
Sr. Customer Experience Partner - 4PL
Position open to U.S. candidates only
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter,
more sustainable future with Maersk.
What we offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The opportunity
Reporting to the Manager of 4PL Customer Experience Control Tower, you will assist a team of customer facing logistics specialist and support processes in conjunction with colleagues in GSC (Global Service Centers), Product and Sales teams. You will help manage capacity and act as first level of escalation for team or customer related matters.You will assist in training and shaping the knowledge and performance of the team. As a Senior Customer Experience Partner, you will furthermore help drive a continuous improvement mindset to enhance the Customer Experience and Productivity of the team.
Responsibilities
? Understand the Logistics and Services 4PL accounts' business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
? Build and maintain long term relationship with customer, and internal operational and customer service network
? Act as Team Lead and escalation point for customer issues and questions
? Provide regular feedback on colleague performance in conjunction with the Manager for colleague and department development
? Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the 4PL Customer Experience Control Tower Manager, Product Manager, Program Manager and or KCM-Key Client Manager, where applicable
? Indirectly manage and lead the Global Service Centre (GSC) staff assigned to the key account
? Ensure all IOPs (Internal Operational Procedure), SOPs (Standard Operational Procedure) and KPIs (Key Performance Index) are in accordance with business changes
? Monitor and deliver KPI performances to meet/exceed customers' targets
? Execute resource planning in conjunction with the Manager to maximize efficiencies
? Perform day to day activities alongside front line colleagues to ensure high customer satisfaction and directly assist customers in key areas to improve service delivery
? Identify and implement sustainable solutions for possible service failures through root cause analysis
? Actively support implementation of local and global initiatives
? Develop the team's competencies through challenging and stretching assignments
? Develop a professional and customer-focused Customer Experience team through role-modelling and best practice sharing
? Maintain work rosters and timesheets with a view to maximize capacity, manage peak demand, and minimize overtime
? Setup checking mechanism on key operations elements and monitor exceptions to reduce the chance of service issues
? Ensure compliance with applicable federal, state and local laws and regulations; adherence to company procedures and policies.
? Performs other position related duties as specified by management
Requirements
? Bachelor's degree
? Supervisory experience preferred
? 3-5 years of SCM/4PL or similar industry experience
? Solid SCM/4PL/ Shipping operations background.
? Client Management experience preferred
Job Type:
Full Time
