Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Customer Service Officer - Emirati Talents | Majid Al Futtaim Properties | Asset Management
ROLE SUMMARY
The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
ROLE PROFILE
Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company's established grooming / professional attire standards to promote Majid Al Futtaim Properties' image.
Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience.
Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service team leader/Supervisor or relevant stakeholders for resolution.
Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers. Also coordinate with tenants to escalate all related issues with right stake holders including security, maintenance, and other concerned departments.
Responsible for maintaining accurate inventory levels and strictly following all related AMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervisor/ Team Leader for resolution / replenishment.
Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
Assist the Shopping Malls customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair, gift card sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants/ customers.
ROLE SUMMARY
The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
ROLE PROFILE
Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company's established grooming / professional attire standards to promote Majid Al Futtaim Properties' image.
Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience.
Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service team leader/Supervisor or relevant stakeholders for resolution.
Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers. Also coordinate with tenants to escalate all related issues with right stake holders including security, maintenance, and other concerned departments.
Responsible for maintaining accurate inventory levels and strictly following all related AMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervisor/ Team Leader for resolution / replenishment.
Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
Assist the Shopping Malls customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair, gift card sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants/ customers.
