Customer Support Agent Russian Speaker Job Vacancy in UAE Dubai
Posted date [2024-10-30]
(ID: 32368)
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Deluxe Holiday Homes is Dubai\'s leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 750+ properties and employ a dedicated team of over 255+ professionals.
About the Role:
As a Customer Support Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.
Responsibilities:
Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.
Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.
Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.
Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.
Gather pertinent information from potential property owners, facilitating the acquisition process.
Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.
Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.
Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.
Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.
Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.
Benefits
Competitive salary Package;
Medical Insurance Plan;
Air Ticket Allowance;
Comprehensive training and support;
A dynamic and supportive working environment;
A great working environment;
Requirements
Requirement:
Bachelor degree or related field of study
Excellent communication skills in English and Russian , both verbal and written.
Strong customer service orientation with the ability to handle inquiries professionally.
Proficiency in using CRM software like HubSpot or similar platforms.
Ability to multitask, prioritize, and work under pressure.
Collaborative attitude and willingness to work with cross-functional teams.
Attention to detail and problem-solving skills.
Previous experience in a similar role or industry is advantageous.
About the Role:
As a Customer Support Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.
Responsibilities:
Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.
Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.
Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.
Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.
Gather pertinent information from potential property owners, facilitating the acquisition process.
Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.
Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.
Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.
Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.
Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.
Benefits
Competitive salary Package;
Medical Insurance Plan;
Air Ticket Allowance;
Comprehensive training and support;
A dynamic and supportive working environment;
A great working environment;
Requirements
Requirement:
Bachelor degree or related field of study
Excellent communication skills in English and Russian , both verbal and written.
Strong customer service orientation with the ability to handle inquiries professionally.
Proficiency in using CRM software like HubSpot or similar platforms.
Ability to multitask, prioritize, and work under pressure.
Collaborative attitude and willingness to work with cross-functional teams.
Attention to detail and problem-solving skills.
Previous experience in a similar role or industry is advantageous.
