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Assistant Store Manager – Retail Operations & Customer Experience Job Vacancy in Egypt
Posted date [2025-04-13]
(ID: 34289)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Assistant Store Manager – Retail Operations & Customer Experience
Majid Al Futtaim Lifestyle is looking for an experienced Assistant Store Manager to join its retail operations team in Cairo, Egypt. This role supports the Store Manager in leading day-to-day operations, team performance, and customer satisfaction, ensuring store profitability and consistent brand excellence.
Job Location: Cairo, Egypt
Industry: Retail
Function: Retail
What Does an Assistant Store Manager Do?
The Assistant Store Manager is responsible for supporting store leadership in achieving sales goals, delivering a premium customer experience, managing daily operations, and driving team development. In the absence of the Store Manager, this role ensures seamless store functioning in alignment with Majid Al Futtaim’s brand and operational standards.
What Are the Key Responsibilities?
- Support the Store Manager in achieving store sales targets and KPIs
- Lead and motivate the store team to deliver excellent customer service and exceed customer expectations
- Act as store-in-charge during the Store Manager’s absence, ensuring smooth operations and issue resolution
- Maintain professional communication with internal departments like Marketing, Buying, and Planning
- Implement brand campaigns and in-store promotions to drive customer engagement and sales
- Monitor store compliance with company policies to prevent stock loss and ensure operational integrity
- Coach and develop team members to build a high-performance retail environment
- Track market trends and competitor activity to identify business improvement opportunities
What Skills Are Needed for a Store Management Role in Cairo?
Education:
- Diploma or High School Certificate required
- Formal training in Retail Management is an added advantage
Experience:
- 4 to 5 years of experience in retail, with at least 1–2 years in a supervisory or leadership role
Skills:
- Proven people management and team leadership capabilities
- Sales-driven mindset with strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, high-demand retail environment
- Strong understanding of retail KPIs, store merchandising, and operations
What Benefits Come with This Position?
- Join a globally recognized lifestyle and retail brand
- Work in a dynamic and supportive environment focused on team success
- Build a career within one of the most respected names in regional retail
- Engage in continuous development and internal growth opportunities
- Competitive salary and employee benefits package
About the company
Founded in 1992, Majid Al Futtaim is a leading Emirati-owned lifestyle conglomerate operating across the Middle East, Africa, and Asia. The Group manages 29 shopping malls, 7 hotels, and 4 mixed-use communities with over 43,000 employees and US$18 billion in assets.
Majid Al Futtaim is committed to creating great moments for everyone, every day—bringing together world-class brands and experiences in shopping, lifestyle, and entertainment.
Majid Al Futtaim Lifestyle is looking for an experienced Assistant Store Manager to join its retail operations team in Cairo, Egypt. This role supports the Store Manager in leading day-to-day operations, team performance, and customer satisfaction, ensuring store profitability and consistent brand excellence.
Job Location: Cairo, Egypt
Industry: Retail
Function: Retail
What Does an Assistant Store Manager Do?
The Assistant Store Manager is responsible for supporting store leadership in achieving sales goals, delivering a premium customer experience, managing daily operations, and driving team development. In the absence of the Store Manager, this role ensures seamless store functioning in alignment with Majid Al Futtaim’s brand and operational standards.
What Are the Key Responsibilities?
- Support the Store Manager in achieving store sales targets and KPIs
- Lead and motivate the store team to deliver excellent customer service and exceed customer expectations
- Act as store-in-charge during the Store Manager’s absence, ensuring smooth operations and issue resolution
- Maintain professional communication with internal departments like Marketing, Buying, and Planning
- Implement brand campaigns and in-store promotions to drive customer engagement and sales
- Monitor store compliance with company policies to prevent stock loss and ensure operational integrity
- Coach and develop team members to build a high-performance retail environment
- Track market trends and competitor activity to identify business improvement opportunities
What Skills Are Needed for a Store Management Role in Cairo?
Education:
- Diploma or High School Certificate required
- Formal training in Retail Management is an added advantage
Experience:
- 4 to 5 years of experience in retail, with at least 1–2 years in a supervisory or leadership role
Skills:
- Proven people management and team leadership capabilities
- Sales-driven mindset with strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, high-demand retail environment
- Strong understanding of retail KPIs, store merchandising, and operations
What Benefits Come with This Position?
- Join a globally recognized lifestyle and retail brand
- Work in a dynamic and supportive environment focused on team success
- Build a career within one of the most respected names in regional retail
- Engage in continuous development and internal growth opportunities
- Competitive salary and employee benefits package
About the company
Founded in 1992, Majid Al Futtaim is a leading Emirati-owned lifestyle conglomerate operating across the Middle East, Africa, and Asia. The Group manages 29 shopping malls, 7 hotels, and 4 mixed-use communities with over 43,000 employees and US$18 billion in assets.
Majid Al Futtaim is committed to creating great moments for everyone, every day—bringing together world-class brands and experiences in shopping, lifestyle, and entertainment.
