Operations Manager - Contact Center - Real Estate Bilingual English Arabic Job Vacancy in UAE Dubai
Posted date [2025-02-15]
(ID: 33442)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Operations Manager - Contact Center - Real Estate Bilingual English Arabic
A leading customer experience solutions provider is seeking an Operations Manager for its Contact Center servicing the real estate sector. The role is responsible for managing a team of Team Leaders and ensuring client service level agreements, operational efficiency, and financial performance targets are met. The ideal candidate is bilingual in English and Arabic, has experience in call center management, and possesses strong leadership and analytical skills.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Service and Real Estate
Job Function: Contact Center Operations Management
Salary: Negotiable
Gender: Any
Key Responsibilities
- Oversee and analyze Client Service Level Agreements, implementing improvement strategies as required
- Drive revenue generation and manage financial performance, including forecasting and budgeting
- Select, train, develop, and manage the performance of Team Leaders and their associates
- Monitor and review operational reports, including attendance, adherence, client scorecards, and key performance metrics
- Establish and maintain strong relationships with client partners, ensuring service excellence
- Provide leadership and guidance to direct reports, ensuring adherence to company policies and performance standards
- Conduct regular one-on-one meetings with Team Leaders to review team performance and provide developmental coaching
- Foster a positive work environment through employee engagement and resolve employee relations issues professionally
- Collaborate with cross-functional teams, including Training, HR, Quality, Workforce Management, and Talent Acquisition, to drive continuous improvement
- Implement best practices to exceed client expectations, ensuring consistent performance and operational efficiency
- Participate in business reviews with clients and make necessary operational adjustments based on feedback
- Lead a team of Team Leaders, ensuring effective communication and execution of business strategies
Required Skills and Experience
- Bachelor\'s degree in a relevant field with a minimum of 3 years of experience in operations management
- Experience in a call center environment, preferably within the real estate sector
- Bilingual fluency in English and Arabic, with strong communication skills in both languages
- Proven ability to analyze and improve work processes, ensuring operational excellence
- Ability to work under pressure, meet deadlines, and maintain a professional demeanor
- Strong organizational and project management skills in a fast-paced business environment
- Demonstrated ability to mentor, coach, and develop employees
- Flexibility to work varying schedules based on business needs
What We Offer
- Competitive salary with performance-based incentives
- Professional development and career growth opportunities in contact center management
- A dynamic and collaborative work environment in a leading customer experience solutions company
About the Company
A global leader in customer experience solutions, specializing in contact center services, digital transformation, and operational excellence. The company is committed to delivering world-class customer service and exceeding client expectations.
For those passionate about operational leadership in the real estate contact center sector, apply now.
A leading customer experience solutions provider is seeking an Operations Manager for its Contact Center servicing the real estate sector. The role is responsible for managing a team of Team Leaders and ensuring client service level agreements, operational efficiency, and financial performance targets are met. The ideal candidate is bilingual in English and Arabic, has experience in call center management, and possesses strong leadership and analytical skills.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Service and Real Estate
Job Function: Contact Center Operations Management
Salary: Negotiable
Gender: Any
Key Responsibilities
- Oversee and analyze Client Service Level Agreements, implementing improvement strategies as required
- Drive revenue generation and manage financial performance, including forecasting and budgeting
- Select, train, develop, and manage the performance of Team Leaders and their associates
- Monitor and review operational reports, including attendance, adherence, client scorecards, and key performance metrics
- Establish and maintain strong relationships with client partners, ensuring service excellence
- Provide leadership and guidance to direct reports, ensuring adherence to company policies and performance standards
- Conduct regular one-on-one meetings with Team Leaders to review team performance and provide developmental coaching
- Foster a positive work environment through employee engagement and resolve employee relations issues professionally
- Collaborate with cross-functional teams, including Training, HR, Quality, Workforce Management, and Talent Acquisition, to drive continuous improvement
- Implement best practices to exceed client expectations, ensuring consistent performance and operational efficiency
- Participate in business reviews with clients and make necessary operational adjustments based on feedback
- Lead a team of Team Leaders, ensuring effective communication and execution of business strategies
Required Skills and Experience
- Bachelor\'s degree in a relevant field with a minimum of 3 years of experience in operations management
- Experience in a call center environment, preferably within the real estate sector
- Bilingual fluency in English and Arabic, with strong communication skills in both languages
- Proven ability to analyze and improve work processes, ensuring operational excellence
- Ability to work under pressure, meet deadlines, and maintain a professional demeanor
- Strong organizational and project management skills in a fast-paced business environment
- Demonstrated ability to mentor, coach, and develop employees
- Flexibility to work varying schedules based on business needs
What We Offer
- Competitive salary with performance-based incentives
- Professional development and career growth opportunities in contact center management
- A dynamic and collaborative work environment in a leading customer experience solutions company
About the Company
A global leader in customer experience solutions, specializing in contact center services, digital transformation, and operational excellence. The company is committed to delivering world-class customer service and exceeding client expectations.
For those passionate about operational leadership in the real estate contact center sector, apply now.
