Customer Service Executive Job Vacancy in UAE Dubai
Posted date [2024-07-01]
(ID: 31014)
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Job Summary:
The Customer Service Executive is responsible for providing exceptional customer service to clients by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role involves handling customer interactions through various channels, maintaining customer satisfaction, and supporting the overall customer service strategy of the organization. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to handle challenging situations with professionalism.
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries and complaints via phone, email, chat, and social media.
Provide accurate and timely information to customers regarding products, services, and policies.
Handle and resolve customer complaints in a professional and courteous manner.
Issue Resolution:
Investigate and resolve customer issues promptly, escalating to higher management when necessary.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Record and track customer complaints and issues in the customer service management system.
Product Knowledge:
Maintain up-to-date knowledge of the companys products, services, and promotions.
Assist customers in choosing the right products and services to meet their needs.
Provide product demonstrations and tutorials when necessary.
Customer Relationship Management:
Build and maintain strong relationships with customers to foster loyalty and retention.
Conduct customer satisfaction surveys and gather feedback to improve service quality.
Identify opportunities to upsell or cross-sell products and services to customers.
Documentation and Reporting:
Maintain detailed and accurate records of customer interactions and transactions.
Prepare and submit regular reports on customer service activities and performance metrics.
Analyze customer feedback and data to identify trends and areas for improvement.
Team Collaboration:
Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.
Share customer insights and feedback with the team to enhance the overall customer experience.
Adherence to Standards:
Follow all company policies and procedures related to customer service and data protection.
Ensure compliance with legal and regulatory requirements in customer interactions.
Maintain a professional appearance and demeanor at all times.
Qualifications and Skills:
Proven experience as a Customer Service Executive, Customer Support Representative, or in a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to work under pressure and manage multiple tasks simultaneously.
Customer-focused mindset with a passion for providing exceptional service.
Additional Requirements:
Fluency in English; knowledge of Arabic or other languages is an advantage.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Professional appearance and grooming standards.
Work Environment:
The role typically involves working in an office or call center environment.
May require sitting for extended periods and using a computer and telephone.
Interaction with customers from diverse backgrounds and cultures.
Potentially handling a high volume of customer inquiries in a fast-paced setting.
The Customer Service Executive is responsible for providing exceptional customer service to clients by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role involves handling customer interactions through various channels, maintaining customer satisfaction, and supporting the overall customer service strategy of the organization. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to handle challenging situations with professionalism.
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries and complaints via phone, email, chat, and social media.
Provide accurate and timely information to customers regarding products, services, and policies.
Handle and resolve customer complaints in a professional and courteous manner.
Issue Resolution:
Investigate and resolve customer issues promptly, escalating to higher management when necessary.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Record and track customer complaints and issues in the customer service management system.
Product Knowledge:
Maintain up-to-date knowledge of the companys products, services, and promotions.
Assist customers in choosing the right products and services to meet their needs.
Provide product demonstrations and tutorials when necessary.
Customer Relationship Management:
Build and maintain strong relationships with customers to foster loyalty and retention.
Conduct customer satisfaction surveys and gather feedback to improve service quality.
Identify opportunities to upsell or cross-sell products and services to customers.
Documentation and Reporting:
Maintain detailed and accurate records of customer interactions and transactions.
Prepare and submit regular reports on customer service activities and performance metrics.
Analyze customer feedback and data to identify trends and areas for improvement.
Team Collaboration:
Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.
Share customer insights and feedback with the team to enhance the overall customer experience.
Adherence to Standards:
Follow all company policies and procedures related to customer service and data protection.
Ensure compliance with legal and regulatory requirements in customer interactions.
Maintain a professional appearance and demeanor at all times.
Qualifications and Skills:
Proven experience as a Customer Service Executive, Customer Support Representative, or in a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to work under pressure and manage multiple tasks simultaneously.
Customer-focused mindset with a passion for providing exceptional service.
Additional Requirements:
Fluency in English; knowledge of Arabic or other languages is an advantage.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Professional appearance and grooming standards.
Work Environment:
The role typically involves working in an office or call center environment.
May require sitting for extended periods and using a computer and telephone.
Interaction with customers from diverse backgrounds and cultures.
Potentially handling a high volume of customer inquiries in a fast-paced setting.
