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Officer – Quality Assurance & Private Label Support Job Vacancy in UAE Dubai
Posted date [2025-04-11]
(ID: 34281)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Officer – Quality Assurance & Private Label Support
Majid Al Futtaim Retail is hiring a Quality Officer to oversee key quality control functions for Private Label products and customer satisfaction at the UAE Head Office. This role is vital in coordinating lab testing, product audits, complaint handling, and regulatory compliance in line with Carrefour’s quality policies.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Quality Assurance
What Does a Quality Officer Do?
The Quality Officer supports the development and monitoring of product quality, handles customer complaints and product recalls, and ensures all Private Label products meet Carrefour standards and local regulations. The role also maintains communication with internal teams, authorities, and international quality partners to facilitate effective compliance.
What Are the Key Responsibilities?
- Follow up on product quality assurance processes including lab testing, audits, and customer feedback
- Assist in reviewing and updating Private Label technical documentation for compliance with Carrefour and local standards
- Liaise with in-store quality teams and government authorities to uphold the brand’s professional image
- Communicate with quality service providers to manage audit results and laboratory non-conformities
- Prepare scheduled reports related to quality operations and activities
- Support logistics teams with CRF product registrations as per local authority requirements
- Investigate customer complaints and manage product recall communications with stores and warehouses
- Coordinate with Private Label teams and CRF France on non-compliance cases and track corrective action plans
What Skills Are Needed for a Quality Assurance Role in Dubai?
Education:
- Bachelor’s degree in Food Science, Quality Management, or a related discipline
Experience:
- 1–2 years of experience in a quality assurance or regulatory compliance role, ideally within retail or FMCG
Skills:
- Strong planning and organizational skills
- Effective negotiation and communication abilities
- Proficiency in Microsoft Excel and report preparation
- Understanding of lab testing, quality audit procedures, and regulatory requirements
- Ability to manage complaint investigation and follow-up processes across teams
What Benefits Come with This Position?
- Join one of the Middle East’s most trusted retail organizations
- Be part of an experienced team committed to delivering safe and high-quality products
- Collaborate with international partners and support large-scale retail operations
- Enjoy a collaborative environment with career development opportunities
- Competitive compensation and long-term stability in a fast-growing company
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. The Group leads in retail, real estate, and leisure with operations in 18 countries.
With over 43,000 employees and US$18 billion in assets, Majid Al Futtaim operates 29 shopping malls, 7 hotels, and 4 mixed-use communities, serving more than 600 million customers annually through innovation, quality, and excellence.
Majid Al Futtaim Retail is hiring a Quality Officer to oversee key quality control functions for Private Label products and customer satisfaction at the UAE Head Office. This role is vital in coordinating lab testing, product audits, complaint handling, and regulatory compliance in line with Carrefour’s quality policies.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Quality Assurance
What Does a Quality Officer Do?
The Quality Officer supports the development and monitoring of product quality, handles customer complaints and product recalls, and ensures all Private Label products meet Carrefour standards and local regulations. The role also maintains communication with internal teams, authorities, and international quality partners to facilitate effective compliance.
What Are the Key Responsibilities?
- Follow up on product quality assurance processes including lab testing, audits, and customer feedback
- Assist in reviewing and updating Private Label technical documentation for compliance with Carrefour and local standards
- Liaise with in-store quality teams and government authorities to uphold the brand’s professional image
- Communicate with quality service providers to manage audit results and laboratory non-conformities
- Prepare scheduled reports related to quality operations and activities
- Support logistics teams with CRF product registrations as per local authority requirements
- Investigate customer complaints and manage product recall communications with stores and warehouses
- Coordinate with Private Label teams and CRF France on non-compliance cases and track corrective action plans
What Skills Are Needed for a Quality Assurance Role in Dubai?
Education:
- Bachelor’s degree in Food Science, Quality Management, or a related discipline
Experience:
- 1–2 years of experience in a quality assurance or regulatory compliance role, ideally within retail or FMCG
Skills:
- Strong planning and organizational skills
- Effective negotiation and communication abilities
- Proficiency in Microsoft Excel and report preparation
- Understanding of lab testing, quality audit procedures, and regulatory requirements
- Ability to manage complaint investigation and follow-up processes across teams
What Benefits Come with This Position?
- Join one of the Middle East’s most trusted retail organizations
- Be part of an experienced team committed to delivering safe and high-quality products
- Collaborate with international partners and support large-scale retail operations
- Enjoy a collaborative environment with career development opportunities
- Competitive compensation and long-term stability in a fast-growing company
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. The Group leads in retail, real estate, and leisure with operations in 18 countries.
With over 43,000 employees and US$18 billion in assets, Majid Al Futtaim operates 29 shopping malls, 7 hotels, and 4 mixed-use communities, serving more than 600 million customers annually through innovation, quality, and excellence.
