Shopping Experience Group Leader - Retail Job Vacancy in UAE Abdu Dhabi
Posted date [2025-02-02]
(ID: 33353)
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Established in the 1930s, Al-Futtaim Group is a leading regional business headquartered in Dubai, United Arab Emirates. With operations spanning automotive, financial services, real estate, retail, and healthcare, the group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim\'s commitment to excellence and customer focus has enabled continuous growth and expansion, enriching the lives and aspirations of customers daily.
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Are you a customer-focused leader with a passion for delivering exceptional shopping experiences? As a Shopping Experience Group Leader at IKEA Al Ain, you will ensure customer satisfaction by driving a seamless shopping journey, supporting self-service processes, and optimizing operational efficiency. This role offers an opportunity to lead a team, enhance service standards, and contribute to IKEA’s long-term success.
Job Location: Al Ain, United Arab Emirates
Job Industry: Retail
Job Function: Customer Experience & Operations
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Support co-workers in resolving customer complaints, ensuring positive and efficient resolutions
- Manage queue systems to optimize waiting times and ensure a smooth cash line process
- Work with finance teams to control discrepancies and maintain accurate records
- Oversee the Exchange & Returns process, tracking performance through KPI reports
- Monitor and analyze monthly P&L reports, identifying cost control measures
- Ensure proper cash-handling procedures, preventing fraud and losses
- Maintain operational readiness of the POS system, ensuring accurate product information and efficient cashier processes
- Supervise and motivate the team to achieve business objectives, ensuring alignment with company goals
- Provide training in customer service, product knowledge, and IKEA’s operational concepts
- Monitor staff attendance, absence levels, and overall performance to ensure smooth daily operations
- Ensure excellent customer service by engaging customers and maintaining a welcoming environment
Required Skills and Experience:
- Strong communication and interpersonal skills
- Problem-solving abilities with a customer-focused mindset
- Leadership skills with experience in managing and motivating teams
- Sales or customer service supervisory experience
- Proficiency in MS Office applications
What We Offer:
- A leadership role in a globally recognized retail brand
- Career growth opportunities within Al-Futtaim Group
- A dynamic and customer-centric work environment
About the Company:
Al-Futtaim Group is a leading regional business with diversified operations across retail, automotive, financial services, real estate, and healthcare. Partnering with world-renowned brands, Al-Futtaim Group continues to drive innovation and excellence in customer service.
If you are ready to take on a leadership role in customer experience, apply today!
Job Location: Al Ain, United Arab Emirates
Job Industry: Retail
Job Function: Customer Experience & Operations
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Support co-workers in resolving customer complaints, ensuring positive and efficient resolutions
- Manage queue systems to optimize waiting times and ensure a smooth cash line process
- Work with finance teams to control discrepancies and maintain accurate records
- Oversee the Exchange & Returns process, tracking performance through KPI reports
- Monitor and analyze monthly P&L reports, identifying cost control measures
- Ensure proper cash-handling procedures, preventing fraud and losses
- Maintain operational readiness of the POS system, ensuring accurate product information and efficient cashier processes
- Supervise and motivate the team to achieve business objectives, ensuring alignment with company goals
- Provide training in customer service, product knowledge, and IKEA’s operational concepts
- Monitor staff attendance, absence levels, and overall performance to ensure smooth daily operations
- Ensure excellent customer service by engaging customers and maintaining a welcoming environment
Required Skills and Experience:
- Strong communication and interpersonal skills
- Problem-solving abilities with a customer-focused mindset
- Leadership skills with experience in managing and motivating teams
- Sales or customer service supervisory experience
- Proficiency in MS Office applications
What We Offer:
- A leadership role in a globally recognized retail brand
- Career growth opportunities within Al-Futtaim Group
- A dynamic and customer-centric work environment
About the Company:
Al-Futtaim Group is a leading regional business with diversified operations across retail, automotive, financial services, real estate, and healthcare. Partnering with world-renowned brands, Al-Futtaim Group continues to drive innovation and excellence in customer service.
If you are ready to take on a leadership role in customer experience, apply today!
