Client Relations Officer Job Vacancy in UAE Dubai
Posted date [2025-02-22]
(ID: 33568)
 |
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies. The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment. Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.... |
Client Relations Officer
Join IFZA Dubai, the most dynamic and international Free Zone Community in the UAE. As a Client Relations Officer, you will oversee the entire administrative process for issuing and amending trade licenses while ensuring client satisfaction and operational efficiency. This role involves close collaboration with professional partners, monitoring CRM systems, and maintaining exceptional customer service standards.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Free Zone Services
Job Function: Client Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Provide clients and professional partners with accurate license-related information in line with organizational time-frames and guidelines.
- Issue quotes and relevant documentation to clients and partners for trade licenses.
- Monitor and update the CRM system regularly to ensure smooth processing of applications.
- Analyze and verify the accuracy of all documentation, including passports, application forms, and resolutions.
- Respond promptly to clients’ and partners’ emails and queries, addressing a variety of scenarios related to licensing.
- Deliver exceptional customer service while maintaining IFZA’s reputation and integrity.
- Foster long-lasting business relationships with clients and professional partners.
- Handle complaints effectively, ensuring client satisfaction and retention.
- Collaborate closely with sales, finance, and renewals departments.
- Perform other job-related duties as assigned by Management.
Requirements:
Education and Experience:
- Full English proficiency is required; additional spoken languages are a plus.
- Intermediate computer literacy (e.g., MS Office) is required.
- Strong attention to detail and excellent customer service skills.
- Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory.
- Experience in Customer Service and Client Relationship Management is advantageous.
What We Offer:
- 24 working days as annual leave.
- Annual flight home.
- Life insurance plan.
- Medical insurance plan with an option to upgrade at your own cost.
- Bonus scheme in relevant departments.
- Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more).
- Invitations to participate in various company functions, staff events, and department team-building events.
- Opportunities to learn, develop, and grow within the organization.
About the company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimize the benefits of the UAE’s strategic location, world-class infrastructure, and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service, and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
Commitments:
- Social Impact: IFZA’s commitment to social responsibility extends beyond community efforts. It’s at the core of our ethics and values. We believe in conducting business with integrity, transparency, and respect for all stakeholders. We strive to make a positive impact on society and the environment, holding ourselves accountable to the highest ethical standards.
- Environmental Sustainability: Success is measured not just by profits but by the impact on society and the environment. Through IFZA Cares, we are dedicated to supporting our communities, protecting the environment, and fostering a culture of ethical and sustainable business practices. We are committed to supporting the nation’s goals and embedding a sustainable mindset for our Professional Partners, Licensees, and Employees.
Join IFZA Dubai, the most dynamic and international Free Zone Community in the UAE. As a Client Relations Officer, you will oversee the entire administrative process for issuing and amending trade licenses while ensuring client satisfaction and operational efficiency. This role involves close collaboration with professional partners, monitoring CRM systems, and maintaining exceptional customer service standards.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Free Zone Services
Job Function: Client Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Provide clients and professional partners with accurate license-related information in line with organizational time-frames and guidelines.
- Issue quotes and relevant documentation to clients and partners for trade licenses.
- Monitor and update the CRM system regularly to ensure smooth processing of applications.
- Analyze and verify the accuracy of all documentation, including passports, application forms, and resolutions.
- Respond promptly to clients’ and partners’ emails and queries, addressing a variety of scenarios related to licensing.
- Deliver exceptional customer service while maintaining IFZA’s reputation and integrity.
- Foster long-lasting business relationships with clients and professional partners.
- Handle complaints effectively, ensuring client satisfaction and retention.
- Collaborate closely with sales, finance, and renewals departments.
- Perform other job-related duties as assigned by Management.
Requirements:
Education and Experience:
- Full English proficiency is required; additional spoken languages are a plus.
- Intermediate computer literacy (e.g., MS Office) is required.
- Strong attention to detail and excellent customer service skills.
- Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory.
- Experience in Customer Service and Client Relationship Management is advantageous.
What We Offer:
- 24 working days as annual leave.
- Annual flight home.
- Life insurance plan.
- Medical insurance plan with an option to upgrade at your own cost.
- Bonus scheme in relevant departments.
- Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more).
- Invitations to participate in various company functions, staff events, and department team-building events.
- Opportunities to learn, develop, and grow within the organization.
About the company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimize the benefits of the UAE’s strategic location, world-class infrastructure, and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service, and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
Commitments:
- Social Impact: IFZA’s commitment to social responsibility extends beyond community efforts. It’s at the core of our ethics and values. We believe in conducting business with integrity, transparency, and respect for all stakeholders. We strive to make a positive impact on society and the environment, holding ourselves accountable to the highest ethical standards.
- Environmental Sustainability: Success is measured not just by profits but by the impact on society and the environment. Through IFZA Cares, we are dedicated to supporting our communities, protecting the environment, and fostering a culture of ethical and sustainable business practices. We are committed to supporting the nation’s goals and embedding a sustainable mindset for our Professional Partners, Licensees, and Employees.
