Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
· Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
· Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
· Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
· Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
· Identify and assess customers’ needs to achieve satisfaction
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Recognize, document, and alert the team leader of trends in customer calls.
· Acknowledging and resolving customer complaints.
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Providing feedback on the efficiency of the customer service process.
· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
· Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
· Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
· Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
· Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
· Identify and assess customers’ needs to achieve satisfaction
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Recognize, document, and alert the team leader of trends in customer calls.
· Acknowledging and resolving customer complaints.
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Providing feedback on the efficiency of the customer service process.
