Trainer - Contact Center Bilingual English Arabic Job Vacancy in UAE Dubai
Posted date [2025-02-15]
(ID: 33439)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Trainer - Contact Center Bilingual English Arabic
A leading customer experience solutions company is seeking a **Trainer - Contact Center** to deliver client-focused training programs for new hires, product updates, and ongoing development. This role is responsible for ensuring workforce readiness through high-quality training delivery, curriculum development, and performance evaluation. The ideal candidate is **bilingual in English and Arabic**, has strong communication skills, and experience in training methodologies.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Service and Training
Job Function: Training and Workforce Development
Salary: Negotiable
Gender: Any
Key Responsibilities
- Deliver engaging and effective training programs for contact center agents, ensuring readiness for client programs
- Provide coaching and developmental feedback to trainees, monitoring their progress throughout training
- Utilize a variety of training delivery methods, including classroom instruction, hands-on demonstrations, and interactive activities
- Ensure smooth transition of trained agents into the production environment, supporting their competency development
- Stay updated with product knowledge by attending client meetings, monitoring calls, and conducting side-by-side coaching sessions
- Assist in designing and modifying training materials, including job aids and digital training content
- Measure the effectiveness of training programs through feedback methods such as surveys, focus groups, and interviews
- Recommend curriculum enhancements based on internal feedback and training needs analysis
- Foster a continuous learning culture, keeping up with change management, new product releases, and process updates
Required Skills and Experience
- Bachelor\'s degree in a related field preferred
- Minimum of 2-4 years of relevant training experience, preferably in a contact center environment
- Bilingual fluency in **English (B2 Level+) and native Arabic**
- Strong knowledge of training methodologies and soft skills development, including communication, time management, and critical thinking
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and digital learning tools
- Ability to **multi-task, meet deadlines, and prioritize training deliverables**
- Self-starter with a proactive approach to training and development
- Strong attention to detail and ability to build positive relationships with team members
What We Offer
- Competitive salary and benefits package
- Career development opportunities in **learning and development**
- A collaborative and innovative work environment
- Exposure to global customer experience strategies and best practices
About the Company
A leading **customer experience transformation company**, specializing in workforce training, digital customer service, and operational excellence. The company provides **cutting-edge learning solutions** to empower employees and drive business success.
For more information on career opportunities in **training and development**, apply now.
A leading customer experience solutions company is seeking a **Trainer - Contact Center** to deliver client-focused training programs for new hires, product updates, and ongoing development. This role is responsible for ensuring workforce readiness through high-quality training delivery, curriculum development, and performance evaluation. The ideal candidate is **bilingual in English and Arabic**, has strong communication skills, and experience in training methodologies.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Service and Training
Job Function: Training and Workforce Development
Salary: Negotiable
Gender: Any
Key Responsibilities
- Deliver engaging and effective training programs for contact center agents, ensuring readiness for client programs
- Provide coaching and developmental feedback to trainees, monitoring their progress throughout training
- Utilize a variety of training delivery methods, including classroom instruction, hands-on demonstrations, and interactive activities
- Ensure smooth transition of trained agents into the production environment, supporting their competency development
- Stay updated with product knowledge by attending client meetings, monitoring calls, and conducting side-by-side coaching sessions
- Assist in designing and modifying training materials, including job aids and digital training content
- Measure the effectiveness of training programs through feedback methods such as surveys, focus groups, and interviews
- Recommend curriculum enhancements based on internal feedback and training needs analysis
- Foster a continuous learning culture, keeping up with change management, new product releases, and process updates
Required Skills and Experience
- Bachelor\'s degree in a related field preferred
- Minimum of 2-4 years of relevant training experience, preferably in a contact center environment
- Bilingual fluency in **English (B2 Level+) and native Arabic**
- Strong knowledge of training methodologies and soft skills development, including communication, time management, and critical thinking
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and digital learning tools
- Ability to **multi-task, meet deadlines, and prioritize training deliverables**
- Self-starter with a proactive approach to training and development
- Strong attention to detail and ability to build positive relationships with team members
What We Offer
- Competitive salary and benefits package
- Career development opportunities in **learning and development**
- A collaborative and innovative work environment
- Exposure to global customer experience strategies and best practices
About the Company
A leading **customer experience transformation company**, specializing in workforce training, digital customer service, and operational excellence. The company provides **cutting-edge learning solutions** to empower employees and drive business success.
For more information on career opportunities in **training and development**, apply now.
