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Technical Support Specialist – IT Helpdesk Job Vacancy in UAE Abdu Dhabi
Posted date [2025-04-01]
(ID: 34099)
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Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
Technical Support Specialist – IT Helpdesk
Dicetek is hiring a Technical Support Specialist in Dubai to provide first-level support in a fast-paced IT environment. This is a hands-on role supporting end users and systems teams with troubleshooting, installations, and operational improvements across enterprise-level infrastructure.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology & Services
Function: Technical Support – IT Helpdesk & Systems
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Technical Support Specialist Do in Dubai?
As a Technical Support Specialist at Dicetek Dubai, you will provide critical support to the IT Systems team and end users by resolving application, network, and system-level issues. You\'ll play a key role in maintaining system uptime, improving IT operations, and delivering high-quality technical assistance across departments.
What Are the Key Responsibilities?
- Troubleshoot application errors, operating system issues, and networking problems
- Resolve login issues and ensure seamless access for users
- Provide timely support in a help desk environment with a focus on first-call resolution
- Support system testing, deployment, and performance evaluations
- Assist in the installation and configuration of software across various platforms
- Participate in rotational shift coverage, including late-hour support as needed
- Collaborate with developers and operations teams to resolve production problems
- Evaluate and test third-party vendor software packages for suitability and integration
- Document solutions and maintain technical records to support continuous improvement
What Skills Are Required for a Technical Support Role in Dubai?
Education and Experience:
- Proven experience in an IT helpdesk or technical support role
- Hands-on knowledge of system troubleshooting, networking, and application support
Skills:
- Strong analytical and diagnostic skills for issue resolution
- Ability to perform under pressure in a rotational shift environment
- Excellent communication skills and a proactive customer-service mindset
- Familiarity with software installation, system testing, and vendor tools
- Team-oriented attitude with a willingness to support colleagues as needed
What Benefits Come with This Position?
- Exposure to high-impact IT operations and enterprise system environments
- Opportunity to develop technical skills in a dynamic and growing company
- Collaborative workplace with opportunities for continuous learning
- Competitive salary structure and rotational shift allowance
About the Company
Dicetek is a global IT solutions and services company, incorporated in 2006, with headquarters in Singapore. With a strong presence in India, UAE, Singapore, and the USA, Dicetek provides high-value IT consulting, solutions, and professional services across multiple verticals, including banking and financial services, telecom, government, oil & gas, logistics, supply chain, and manufacturing.
With more than 16 years of experience, Dicetek has established a solid reputation in the technology industry for delivering innovative solutions and maintaining high service excellence. The company is known for its integrity, thought leadership, and commitment to helping businesses navigate the evolving world of information technology.
Dicetek\'s specialist team of IT consultants combines international expertise with in-depth knowledge of the local market, ensuring tailored IT solutions that drive business success.
To explore the latest job opportunities, visit: https://dicetek.talentrecruit.com/career-page
Dicetek is hiring a Technical Support Specialist in Dubai to provide first-level support in a fast-paced IT environment. This is a hands-on role supporting end users and systems teams with troubleshooting, installations, and operational improvements across enterprise-level infrastructure.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology & Services
Function: Technical Support – IT Helpdesk & Systems
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Technical Support Specialist Do in Dubai?
As a Technical Support Specialist at Dicetek Dubai, you will provide critical support to the IT Systems team and end users by resolving application, network, and system-level issues. You\'ll play a key role in maintaining system uptime, improving IT operations, and delivering high-quality technical assistance across departments.
What Are the Key Responsibilities?
- Troubleshoot application errors, operating system issues, and networking problems
- Resolve login issues and ensure seamless access for users
- Provide timely support in a help desk environment with a focus on first-call resolution
- Support system testing, deployment, and performance evaluations
- Assist in the installation and configuration of software across various platforms
- Participate in rotational shift coverage, including late-hour support as needed
- Collaborate with developers and operations teams to resolve production problems
- Evaluate and test third-party vendor software packages for suitability and integration
- Document solutions and maintain technical records to support continuous improvement
What Skills Are Required for a Technical Support Role in Dubai?
Education and Experience:
- Proven experience in an IT helpdesk or technical support role
- Hands-on knowledge of system troubleshooting, networking, and application support
Skills:
- Strong analytical and diagnostic skills for issue resolution
- Ability to perform under pressure in a rotational shift environment
- Excellent communication skills and a proactive customer-service mindset
- Familiarity with software installation, system testing, and vendor tools
- Team-oriented attitude with a willingness to support colleagues as needed
What Benefits Come with This Position?
- Exposure to high-impact IT operations and enterprise system environments
- Opportunity to develop technical skills in a dynamic and growing company
- Collaborative workplace with opportunities for continuous learning
- Competitive salary structure and rotational shift allowance
About the Company
Dicetek is a global IT solutions and services company, incorporated in 2006, with headquarters in Singapore. With a strong presence in India, UAE, Singapore, and the USA, Dicetek provides high-value IT consulting, solutions, and professional services across multiple verticals, including banking and financial services, telecom, government, oil & gas, logistics, supply chain, and manufacturing.
With more than 16 years of experience, Dicetek has established a solid reputation in the technology industry for delivering innovative solutions and maintaining high service excellence. The company is known for its integrity, thought leadership, and commitment to helping businesses navigate the evolving world of information technology.
Dicetek\'s specialist team of IT consultants combines international expertise with in-depth knowledge of the local market, ensuring tailored IT solutions that drive business success.
To explore the latest job opportunities, visit: https://dicetek.talentrecruit.com/career-page
