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Client Service Associate – Part-Time (UAE Nationals) Job Vacancy in UAE Dubai
Posted date [2025-04-19]
(ID: 34424)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Client Service Associate – Part-Time (UAE Nationals)
FAB, the UAE’s largest and one of the world’s most secure financial institutions, is looking for a customer-oriented Client Service Associate (Part-Time) to join our Commercial Banking division. This role offers an excellent opportunity for UAE Nationals to develop their careers in banking while contributing to a high-performance team focused on delivering top-tier customer service.
Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
What Does a Client Service Associate Do?
As a Client Service Associate, you will play a vital role in supporting relationship managers and ensuring that our commercial banking clients receive seamless and timely service. This includes assisting with customer transactions, resolving queries, and maintaining a high standard of communication and operational support.
What Are the Key Responsibilities?
- Support the Relationship Manager (RM) in handling day-to-day service requirements for clients
- Act as the operational point of contact for client inquiries and service requests
- Coordinate follow-ups on customer transactions and ensure timely resolution of issues
- Maintain compliance with departmental processes and operating procedures
- Deliver client service aligned with FAB’s values of integrity, excellence, and responsiveness
- Escalate unresolved queries promptly and ensure proper tracking of client issues
- Assist in preparing reports and statements required for internal or client use
- Promote continuous improvement in banking service delivery and customer engagement
What Skills Are Needed for a Client Service Associate in the UAE?
Education and Experience:
- 1-2 years of experience in customer service or sales (preferred)
- Open to students or fresh graduates with a strong interest in banking
Skills:
- Good interpersonal and communication skills
- Attention to detail and customer-centric mindset
- Ability to handle multiple tasks and meet deadlines
- Basic knowledge of banking processes and systems (training provided)
- Commitment to delivering exceptional service and representing FAB professionally
What Benefits Come with This Position?
- Flexible part-time role ideal for Emirati students or early-career professionals
- Gain exposure to commercial banking and real-world client service operations
- Opportunity to work with the UAE’s most reputable financial institution
- On-the-job training, mentorship, and career development pathways
- Contribute to a high-performing team in a values-driven environment
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s most trusted financial institutions. Headquartered in Abu Dhabi with a global presence across 19 countries, FAB provides innovative solutions through its Corporate, Investment, and Personal Banking divisions. With a strong focus on customer experience, FAB empowers individuals and businesses to Grow Stronger—together.
FAB, the UAE’s largest and one of the world’s most secure financial institutions, is looking for a customer-oriented Client Service Associate (Part-Time) to join our Commercial Banking division. This role offers an excellent opportunity for UAE Nationals to develop their careers in banking while contributing to a high-performance team focused on delivering top-tier customer service.
Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
What Does a Client Service Associate Do?
As a Client Service Associate, you will play a vital role in supporting relationship managers and ensuring that our commercial banking clients receive seamless and timely service. This includes assisting with customer transactions, resolving queries, and maintaining a high standard of communication and operational support.
What Are the Key Responsibilities?
- Support the Relationship Manager (RM) in handling day-to-day service requirements for clients
- Act as the operational point of contact for client inquiries and service requests
- Coordinate follow-ups on customer transactions and ensure timely resolution of issues
- Maintain compliance with departmental processes and operating procedures
- Deliver client service aligned with FAB’s values of integrity, excellence, and responsiveness
- Escalate unresolved queries promptly and ensure proper tracking of client issues
- Assist in preparing reports and statements required for internal or client use
- Promote continuous improvement in banking service delivery and customer engagement
What Skills Are Needed for a Client Service Associate in the UAE?
Education and Experience:
- 1-2 years of experience in customer service or sales (preferred)
- Open to students or fresh graduates with a strong interest in banking
Skills:
- Good interpersonal and communication skills
- Attention to detail and customer-centric mindset
- Ability to handle multiple tasks and meet deadlines
- Basic knowledge of banking processes and systems (training provided)
- Commitment to delivering exceptional service and representing FAB professionally
What Benefits Come with This Position?
- Flexible part-time role ideal for Emirati students or early-career professionals
- Gain exposure to commercial banking and real-world client service operations
- Opportunity to work with the UAE’s most reputable financial institution
- On-the-job training, mentorship, and career development pathways
- Contribute to a high-performing team in a values-driven environment
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s most trusted financial institutions. Headquartered in Abu Dhabi with a global presence across 19 countries, FAB provides innovative solutions through its Corporate, Investment, and Personal Banking divisions. With a strong focus on customer experience, FAB empowers individuals and businesses to Grow Stronger—together.
